Briana Rubalcaba
Summary
Bilingual Administrative Assistant with 4+ years of experience providing administrative support, customer service, and office coordination in fast-paced environments. Skilled in managing phone and email communications, maintaining organized records, scheduling, data entry, and supporting daily business operations. Known for strong organizational skills, professionalism, and excellent communication in both English and Spanish
Overview
10
10
years of professional experience
Work History
Legal Secretary/Office Administrator
Holt Tollett P.C.
Houston , Tx
05.2025 - Current
- Answer and direct incoming phone calls to attorneys and paralegals, ensuring efficient communication and client service.
- Process and distribute daily mail and legal correspondence.
- Process, and send legal filings, including lawsuits and supporting documentation.
- Draft and prepare documents for clients, property owners, and legal proceedings.
- Create and maintain Excel spreadsheets to track outgoing legal documents and case-related correspondence.
- Electronically file legal documents (e-filing) with courts in accordance with filing requirements.
- Maintain organized legal files and assist with day-to-day office administration to support attorneys and staff.
- Maintained organized records and ensured accuracy in outgoing mail and financial correspondence
Administrative Assistant
Visual Services of Texas
Houston , Tx
08.2021 - 04.2025
- Manage high-volume phone calls and email correspondence while providing outstanding customer service.
- Support office operations through filing, scanning, copying, and document preparation.
- Maintain customer databases by accurately entering and updating information.
- Create and manage spreadsheets to organize customer records and track project information.
- Collaborate with team members to ensure efficient daily workflow and timely completion of projects.
Intern
Cy-hope
Houston, Tx
04.2019 - 10.2019
- Assisted with daily administrative tasks and office operations.
- Supported children with homework and educational activities.
- Prepared documents using Microsoft Word and PowerPoint.
Teacher Aide
The Children’s Courtyard
Houston, Tx
10.2018 - 03.2019
- Assisted in providing daily care for infants and toddlers.
- Communicated with parents regarding children's daily activities and progress.
- Supported classroom organization and administrative duties.
Receptionist/Customer Service Representative
Farmers Insurance
Houston, TX
02.2016 - 08.2018
- Welcomed clients, ensuring a positive first impression and maintaining a professional front office environment.
- Answered multi-line phone system and directed calls appropriately.
- Scheduled appointments and coordinated meetings.
- Prepared, filed, faxed, and organized business documents to support efficient office operations.
- Utilized Microsoft Word, Excel, and PowerPoint to support office operations.
Education
Jersey Village High School
Jersey Village , TxSkills
- Administrative Support
- Filing & Document Management
- Data Entry
- Microsoft Word
- Microsoft Excel
- Email & Phone Communication
- Customer Service
- Organization & Time Management
- Attention to Detail
- Bilingual (English & Spanish)
Timeline
Legal Secretary/Office Administrator
Holt Tollett P.C.
05.2025 - Current
Administrative Assistant
Visual Services of Texas
08.2021 - 04.2025
Intern
Cy-hope
04.2019 - 10.2019
Teacher Aide
The Children’s Courtyard
10.2018 - 03.2019
Receptionist/Customer Service Representative
Farmers Insurance
02.2016 - 08.2018
Jersey Village High School