Cecilia Maldonado
South Houston,Texas
Summary
8+ years of excellent customer service experience. Detail-oriented banking professional with 2+ years of experience in banking operations and compliance. Known for delivering excellent customer service, meeting goals. Self-motivated and eager to apply my skills in a new role, while continuing to grow and learn.
Overview
9
9
years of professional experience
Work History
TELLER
PROSPERITY BANK
Webster, TX
04.2023 - Current
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Assist customers by phone and in person courteously using suitable methods and problem solving.
- Maintained confidentiality of all customer records and information according to company policies
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
BOOKKEEPING - CASH CONTROLLER SPECIALIST
HEB
South Houston, TEXAS
09.2015 - 04.2023
- Managed till preparation and reconciliation, ensuring financial accuracy
- Implemented sales floor audits, enhancing financial accountability
- Achieved business center income targets, driving store profitability
- Perform terminal/ bank reading
Education
High School -
South Houston High School
South Houston, TexasSkills
- Multitask in a fast-paced environment
- Time management/ Organization skills
- Excellent verbal, written and interpersonal communication skills
- Cash handling/ Financial functions
- Customer support
- Problem solving and Conflict resolution
- Microsoft Office Suite
Languages
- Spanish
- English
Timeline
TELLER
PROSPERITY BANK
04.2023 - Current
BOOKKEEPING - CASH CONTROLLER SPECIALIST
HEB
09.2015 - 04.2023
High School -
South Houston High School