Cecilia Martinez
Las Vegas
Summary
Experienced service and culture specialist with 25+ years of expertise in table games. Proven track record as a multi-game dealer, supervisor, and area manager, honing skills in various roles within the industry. Successfully interacted with players of all levels, including high-end guests, ensuring exceptional customer experiences.
Overview
35
35
years of professional experience
Work History
Dual Rate Area Manager
The Venetian Resort
08.2023 - Current
- Led the table games team to achieve department goals and exceed targets consistently, fostering a positive work environment.
- Resolved conflicts promptly to promote positive environment for our guests and team members.
- Developed strong relationships with our guests to align with our service culture ensuring increased guest satisfaction and repeat business.
Table Games Supervisor
The Venetian Palazzo Resort Hotel and Casino
12.2012 - Current
- Opened The Palazzo in 2007
- Sometime later became a dual-rate dealer/supervisor
- Soon after I was promoted to full time Table Games Supervisor
- Learned the duties of the salon coordinators following the lockdown
- Developed skills while assisting management in 'desk' responsibilities
- Further assisted scheduling by running the 'pencil'
Table Games Dealer
The Venetian Resort
12.2012 - Current
- Continued to develop skills as a Table Games dealer
- Gained experience as a high-limit dealer while dealing in our baccarat salon
Table Games Dealer
Flamingo Hotel and Casino
06.1990 - Current
- Learned the skills necessary for a career in the casino industry, specifically as a table games dealer
- Developed guest interaction abilities that would help me in my future opportunities, specifically opening The Venetian
Education
General Studies -
Eldorado High School
Las Vegas, NevadaSkills
- Multi-language communication skills
- Service Culture Specialist
- Vocal Coach
- Casino floor optimization
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Dual Rate Area Manager
The Venetian Resort
08.2023 - Current
Table Games Supervisor
The Venetian Palazzo Resort Hotel and Casino
12.2012 - Current
Table Games Dealer
The Venetian Resort
12.2012 - Current
Table Games Dealer
Flamingo Hotel and Casino
06.1990 - Current
General Studies -
Eldorado High School
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