Cecilia Martinez
Las Vegas
Summary
Experienced service and culture specialist with 25+ years of expertise in table games. Proven track record as a multi-game dealer, supervisor, and area manager, honing skills in various roles within the industry. Successfully interacted with players of all levels, including high-end guests, ensuring exceptional customer experiences.
Overview
35
35
years of professional experience
Work History
Dual Rate Area Manager
The Venetian Resort
Las Vegas, NV
08.2023 - Current
- Led the table games team to achieve department goals and exceed targets consistently, fostering a positive work environment.
- Resolved conflicts promptly to promote positive environment for our guests and team members.
- Developed strong relationships with our guests to align with our service culture ensuring increased guest satisfaction and repeat business.
Table Games Supervisor
The Venetian Palazzo Resort Hotel and Casino
Las Vegas, Nevada
12.2012 - Current
- Opened The Palazzo in 2007
- Sometime later became a dual-rate dealer/supervisor
- Soon after I was promoted to full time Table Games Supervisor
- Learned the duties of the salon coordinators following the lockdown
- Developed skills while assisting management in 'desk' responsibilities
- Further assisted scheduling by running the 'pencil'
Table Games Dealer
The Venetian Resort
Las Vegas, Nevada
12.2012 - Current
- Continued to develop skills as a Table Games dealer
- Gained experience as a high-limit dealer while dealing in our baccarat salon
Table Games Dealer
Flamingo Hotel and Casino
Las Vegas, Nevada
06.1990 - Current
- Learned the skills necessary for a career in the casino industry, specifically as a table games dealer
- Developed guest interaction abilities that would help me in my future opportunities, specifically opening The Venetian
Education
General Studies -
Eldorado High School
Las Vegas, NevadaSkills
- Multi-language communication skills
- Service Culture Specialist
- Vocal Coach
- Casino floor optimization
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Dual Rate Area Manager
The Venetian Resort
08.2023 - Current
Table Games Supervisor
The Venetian Palazzo Resort Hotel and Casino
12.2012 - Current
Table Games Dealer
The Venetian Resort
12.2012 - Current
Table Games Dealer
Flamingo Hotel and Casino
06.1990 - Current
General Studies -
Eldorado High School