Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Intern
Tiana Rolina Atoigue

Tiana Rolina Atoigue

Mayrsville,WA

Summary

To explore new job opportunities. Detail-oriented Dual Rate Food & Beverage Supervisor executing casino operations procedures and regulatory requirements to provide exceptional service and value to guests. Strong leadership with staff and management. Possess excellent business sense and high professional ethics.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dual Rate Supervisor

Quil Ceda Creek Casino
10.2022 - 06.2023
  • Responsible for ensuring the standards and expectations of sequence of service, food quality, freshness, and presentations set
  • Oversees daily operational tasks to include financial management, analysis, sanitation, and safety
  • Direct supervision of Team Dining Room FOH team members to include assignment of daily duties, responsibilities, and scheduling
  • Responsible for developing a positive work environment and well-trained team members
  • Ensures compliance with all policies, procedures, and regulations.

Fast Food Attendant

Quil Ceda Creek Casino
03.2017 - 06.2023
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
  • Completed side work tasks, including restocking condiments and cleaning refrigerators
  • Quickly and efficiently processed payments and made accurate change
  • Promptly reported complaints to Management for quick, efficient resolution
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Organized food items on serving trays and in carry-out packages
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
  • Mastered point-of-service (POS) computer system for automated order taking
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens
  • Accurately measured ingredients required for specific food items to reduce waste.

Dishwasher

Quil Ceda Creek Casino
10.2017 - 03.2018
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
  • Maintained clean and well-organized kitchen areas to promote efficiency
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine
  • Unboxed, stored and organized incoming kitchen supplies with every delivery
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies
  • Developed great team spirit with other personnel by pitching in and helping with task completion.

Laborer

AAA Superclean
07.2017 - 10.2017
  • Organized and cleaned work areas for safety and professional appearance
  • Opened boxes of merchandise and materials and restocked designated areas
  • Sweeping and mopping dining area and restrooms
  • Cleaning sinks, toilets, ashtrays and slot machines

Bakery Clerk

Cost-U-Less Dededo
03.2017 - 06.2017
  • Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines
  • Assisted bakery manager with coordinating product ordering, receiving and stocking
  • Displayed freshly baked items, including cupcakes, cookies and breads on display shelves to entice passersby to visit and make purchases at bakery
  • Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.

Education

High School Diploma -

John F. Kennedy High School
Tamuning, GU
06.2012

Skills

  • Culinary knowledge
  • Reliable team worker
  • Dish preparation
  • Engaging personality
  • Excellent multi-tasker
  • Reliable and punctual
  • Delivers exceptional customer service
  • Knows American Sign Language (ASL)
  • Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with line cooks, food attendants and other supervisors
  • Leadership
  • Storage Organization
  • Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality
  • Standards Compliance
  • Operational Data Reporting
  • Guest Relations
  • Guest Services
  • Cash Register Operations
  • Corrective Actions

Accomplishments

  • Supervised team of 11 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Tools of The Trade Training - April 5,2023
  • Reasonable Suspicion Drugs & Alcohol Training - April 18,2023
  • The Power of Accountability & Trust Training - April 19,2023
  • Leadership Culture & Hospitality Training - April 27,2023
  • Successful Coaching Training - May 18,2023
  • Though & Response Management Training - June 6,2023


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Dual Rate Supervisor

Quil Ceda Creek Casino
10.2022 - 06.2023

Dishwasher

Quil Ceda Creek Casino
10.2017 - 03.2018

Laborer

AAA Superclean
07.2017 - 10.2017

Fast Food Attendant

Quil Ceda Creek Casino
03.2017 - 06.2023

Bakery Clerk

Cost-U-Less Dededo
03.2017 - 06.2017

High School Diploma -

John F. Kennedy High School

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Tiana Rolina Atoigue