Fredrick Haenchen
Kingston,OK
Summary
Personable Table Games Supervisor experienced in casino operations and staff management. Achieved operational efficiency and enhanced guest experiences through effective communication, leadership, and conflict resolution. Focused on maintaining game integrity while delivering exceptional service and ensuring compliance with regulations.
Overview
13
13
years of professional experience
Work History
Dual Rate Supervisor
WinStar World Casino
Thackerville, OK
05.2009 - 08.2021
- Oversaw table games in assigned area, ensuring compliance with operational standards.
- Monitored customer and dealer behavior to maintain security and protect casino assets.
- Ensure federal and state gaming regulations are in compliance.
- Trained new dealers by shadowing their work and providing guidance to enhance skills.
Table Games Dealer
WinStar World Casino
Thackerville, OK
08.2008 - 05.2009
- Delivered engaging and accurate gaming experiences across all table games on gaming floor.
- Provided assistance to customers in person and over the phone.
- Dealt cards for various table games including blackjack and poker.
- Ensured compliance with gaming regulations and company policies.
- Monitored player behavior to maintain a friendly gaming environment.
Education
High School Diploma - General Courses
Durant High School
Durant, OKSkills
- Table games certification
- Game oversight
- Table game operations
- Casino regulations
- Gaming regulations
- Compliance knowledge
- Casino management
- Training employees
- Team leadership
- Conflict resolution
- Decision making
- Attention to detail
- Effective communication
- Customer service
- Problem solving
- Time management
- Guest relations
- Employee leadership
Timeline
Dual Rate Supervisor
WinStar World Casino
05.2009 - 08.2021
Table Games Dealer
WinStar World Casino
08.2008 - 05.2009
High School Diploma - General Courses
Durant High School