Natacha Rogers
Shreveport,LA
Summary
Dynamic professional with a proven track record at Caesars Entertainment, excelling in leadership and guest relations. Adept at enhancing operational effectiveness and resolving conflicts, I leverage strong communication skills and gaming compliance knowledge to foster a positive environment. Committed to delivering exceptional customer service while maintaining accurate recordkeeping.
Overview
13
13
years of professional experience
Work History
Dual Rate Supervisor
Caesars Entertainment
Bossier City, LA
09.2012 - Current
- Monitored inventory levels, facilitating timely replenishment of supplies and equipment.
- Resolved guest inquiries and complaints to enhance overall customer satisfaction.
- Collaborated with management to develop training materials for staff development initiatives.
- Calculated winnings to verify payment made by dealer.
- Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Trained new employees on operational protocols and customer service best practices.
- Supervised daily operations to ensure compliance with company standards and procedures.
Senior Onsite Specialist
Ricoh USA
Shreveport
06.2022 - 09.2025
- Supported daily operations by coordinating schedules and managing resource allocation.
- Collaborated with cross-functional teams to ensure efficient project execution and communication.
- Assisted in troubleshooting and resolving technical issues for onsite equipment.
- Documented processes and maintained records for compliance with company standards.
- Developed strong relationships with clients through excellent communication skills and professional demeanor.
- Maintained accurate documentation of work completed, allowing for efficient follow-up support when needed.
Education
General Studies
Northwood High School
Shreveport, LA06.1997
Skills
- Leadership and team motivation
- Operational effectiveness
- Guest relations expertise
- Accurate recordkeeping
- Resolution of complaints
- Gaming compliance knowledge
- Problem solving and decision-making skills
- Cash handling proficiency
- Collaboration and teamwork
- Exceptional customer service
- Multitasking proficiency
- Dependable and reliable worker
- Strong communication abilities
Timeline
Senior Onsite Specialist
Ricoh USA
06.2022 - 09.2025
Dual Rate Supervisor
Caesars Entertainment
09.2012 - Current
General Studies
Northwood High School