Cristina Ramirez
Mesa
Summary
Detail-oriented customer service representative with proven success in establishing patient communication protocols and enhancing satisfaction. Bilingual with strong problem-solving and time management skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Centene
Tempe
01.2023 - 03.2024
- Established consistent patient communication protocols improving prenatal follow-up adherence with measurable results.
- Collaborated with care teams to coordinate timely services and reduce delays in member care.
- Documented patient interactions accurately to ensure regulatory compliance and audit readiness.
- Provided emotional support and resource referrals that improved patient satisfaction and engagement.
- Assisted customers with inquiries regarding healthcare services and benefits.
Registration/Discharge Scheduler
Tri-City Cardiology
Mesa
11.2021 - 04.2022
- Greeted visitors and patients upon arrival, offered assistance and answered questions.
- Answered about 10 calls per day to address customer inquiries and concerns.
- Verified insurance benefits, processed payments and issued receipts.
- Collected demographic and insurance information from patients.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer satisfaction by resolving issues.
Front Office Representative
Banner Health
Mesa
03.2020 - 09.2021
- Completed registration/check-in and checking out processes, verifying insurance eligibility and benefits.
- Collected patient liability and provide financial guidance to patients.
- Balanced cash drawer at beginning and end of day and prepare daily bank deposits.
- Confirmed patient appointments for following day and ensure patients are properly prepared for visits.
- Took more than 40 incoming calls per day, provided information and routed callers to correct department.
- Greeted patients upon arrival, offered assistance and answered questions to build rapport.
Education
High School Diploma -
Westwood High School
Mesa, AZRegistered Medical Assistant Certification - (AMT)
Pima Medical Institute
Mesa, AZSkills
- Customer Service
- Time Management
- Bilingual
- Problem-Solving
- Team-Oriented
- Detail-Oriented
Languages
- Spanish, Native
- English, Native
Timeline
Customer Service Representative
Centene
01.2023 - 03.2024
Registration/Discharge Scheduler
Tri-City Cardiology
11.2021 - 04.2022
Front Office Representative
Banner Health
03.2020 - 09.2021
High School Diploma -
Westwood High School
Registered Medical Assistant Certification - (AMT)
Pima Medical Institute