Cecilia Morales
Phoenix,AZ
Summary
Customer focused professional with experience in client services, scheduling, and administrative support. Skilled at managing appointments, processing transactions, and delivering positive customer experiences in fast-paced environments. Reliable, detail-oriented, and team-oriented.
Overview
16
16
years of professional experience
Work History
Receptionist
Lashes By Ana
Scottsdale, Arizona
06.2023 - Current
- Manage bookings, confirmations, and client inquiries (text, DM, phone)
- Assist with client check-in/check-out and payments
- Handle inventory, retail displays and light restocking
Processing Service Rep
Chubb Insurance
Phoenix, AZ
10.2022 - 05.2023
- Processing assigned work orders according to defined workflows and guidelines to deliver a quality product and internal customer service
- Ability to balance both quality and productivity expectations within a high-volume transactional work environment to meet business inventory demands
- Ensure that all policy documentation is complete, accurate and complies with company policy.
Client Service Professional/Escalation Support
Century Link
Phoenix, AZ
03.2017 - 07.2022
- Responsible for inbound residential customer calls regarding collections, payment arrangements, and billing inquiries.
- Meet and/or exceed established monthly objectives
- Use and maneuver between multiple computer screens and system
- Monitor and support various customer service representatives via company chat rooms build and maintain a strong customer rapport
- Assist, consult, multitask and problem solve with customer needs and concerns
Customer Service Specialist
Ross Stores
Phoenix, AZ
09.2015 - 03.2017
- Processed returns, refunds, exchanges according to company policies and procedures.
- Managed customer complaints and resolved issues promptly.
- Ensured a clean and organized store environment for customers.
Client Service Professional
H&R Block
Phoenix, AZ
01.2014 - 05.2014
- Provided front desk service to clients.
- Maintained the front desk and reception area in a neat and organized fashion.
- Managed scheduling and appointments.
Administrative Assistant
DD Dictations
Phoenix, AZ
08.2012 - 01.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondences.
- Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Cashier/Manager
Walmart Supercenter
Phoenix, AZ
01.2010 - 03.2011
- Handled returns and exchanges according to store policies.
- Processed customer transactions efficiently at point of sale.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints in a professional manner.
Education
GED -
GATEWAY COMMUNITY HIGH SCHOOL
Phoenix, AZSkills
Customer Service & Client Relations
Scheduling & Appointment Management
Data Entry & Payment Processing
Multitasking & Organization
Communication & Problem Solving
Cash Handling & POS Systems
Timeline
Receptionist
Lashes By Ana
06.2023 - Current
Processing Service Rep
Chubb Insurance
10.2022 - 05.2023
Client Service Professional/Escalation Support
Century Link
03.2017 - 07.2022
Customer Service Specialist
Ross Stores
09.2015 - 03.2017
Client Service Professional
H&R Block
01.2014 - 05.2014
Administrative Assistant
DD Dictations
08.2012 - 01.2014
Customer Service Cashier/Manager
Walmart Supercenter
01.2010 - 03.2011
GED -
GATEWAY COMMUNITY HIGH SCHOOL