Cecilia Nieto
Ocoee
Summary
Experienced housekeeper with 8 years across hospitality. Expert in eco-friendly cleaning and customer satisfaction with proven leadership abilities. Accomplished in reducing costs and enhancing operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Housekeeper
WDW Swan and Dolphin Resort Hotel
Orlando, FL
01.2025 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Developed efficient cleaning schedules to optimize workflow and improve service delivery.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Implemented inventory management practices for cleaning supplies, reducing waste and costs.
- Collaborated with maintenance teams to report and resolve facility-related concerns efficiently.
- Enhanced customer satisfaction by promptly addressing guest feedback regarding cleanliness issues.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Supervisor
WDW Wilderness Lodge Resort
Orlando, FL
6 2019 - 05.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to quality standards.
Laundry Attendant
Metrowest Dry Cleaners
Orlando, FL
03.2017 - 02.2018
- Oversaw daily laundry operations, ensuring compliance with safety and quality standards.
- Trained new staff on equipment usage and best practices for efficient workflow.
- Implemented process improvements that enhanced productivity and reduced turnaround times.
- Managed inventory of cleaning supplies, optimizing stock levels to prevent shortages.
- Conducted routine maintenance checks on laundry equipment to ensure operational efficiency.
- Monitored performance metrics to identify areas for improvement and increased service quality.
- Developed training materials to streamline onboarding processes for new employees.
- Collaborated with management to establish standard operating procedures for laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Education
Associate of Applied Science - Human Resources Development
Valencia College
Orlando, FLHigh School Diploma -
West Side Tech
Winter Garden, FLSkills
- Attention to Detail
- Time Management
- Eco-friendly Practices
- Inventory Control
- Team Leadership
- Customer Service
- Problem Solving
- Safety Protocols
Certification
- OSHA Safety Training
- Bloodborne Pathogens Certification
- Infection Control & Prevention Certification
- Hazard Communication (HAZCOM)
- HIPAA Awareness Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeper
WDW Swan and Dolphin Resort Hotel
01.2025 - Current
Laundry Attendant
Metrowest Dry Cleaners
03.2017 - 02.2018
Housekeeping Supervisor
WDW Wilderness Lodge Resort
6 2019 - 05.2024
Associate of Applied Science - Human Resources Development
Valencia College
High School Diploma -
West Side Tech