Cecilia Ochoa
Webb City,Missouri
Summary
Results-driven Retail Sales Professional experienced in enhancing customer experiences and driving sales growth. Achieved high productivity through effective communication, problem-solving, and adaptability. Focused on leveraging skills in customer service and inventory management to contribute to team success and organizational goals.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Server
Logan’s Roadhouse
Webb City, Missouri, MO
07.2026 - Current
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and drink orders accurately.
- Assisted in training new staff on service protocols.
- Handled customer inquiries and resolved issues promptly.
- Managed cash transactions efficiently during busy shifts.
- Provided excellent customer service to ensure satisfaction.
- Delivered meals to tables efficiently while ensuring guest satisfaction.
- Maintained cleanliness of dining area and reset tables for incoming guests.
Apparel Associate
Walmart
07.2024 - Current
- Maintained organized apparel section by folding and hanging clothing, enhancing product visibility and customer experience.
- Displayed and organized products in store to help customers locate products easily.
- Enhanced store presentation by dusting, styling mannequins, cleaning, and restocking merchandise to attract customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Facilitated store operations through clear communication with front-end associates and backroom staff, ensuring efficient workflow.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Prioritized helping customers over completing other routine tasks in store.
Stock Room Associate
Unifirst
Webb City, United States
10.2025 - 06.2026
- Organized stock room layout for efficient retrieval and inventory management.
- Received and inspected incoming shipments for quality and accuracy.
- Maintained accurate inventory records using company software systems.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
Waitress
Julian‘s Diner
10.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Front of the House Cashier
Wendy’s
06.2023 - 08.2023
- Balanced cash drawer accurately at end of each shift, ensuring error-free financial reporting.
- Provided prompt and friendly service, enhancing customer satisfaction and loyalty.
- Worked at Wendy’s in Shawnee, Kansas during the summer
- Food services, Following Directions, Washing, Cleaning, Organizing, Handling Money, Problem Solving, Multitasking, Communication Skills
Education
High School -
Webb City High School
Webb City, MissouriSkills
- Retail operations
- Customer service
- Cash handling
- Customer assistance
- People assistance
- Attention to detail
- Problem solving
- Strong communication and interpersonal skills
References
Available upon request.
Hobbies and Interests
Available upon request.
Fluent in Spanish
Available upon request.
Languages
Available upon request.
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Server
Logan’s Roadhouse
07.2026 - Current
Stock Room Associate
Unifirst
10.2025 - 06.2026
Apparel Associate
Walmart
07.2024 - Current
Waitress
Julian‘s Diner
10.2023 - 07.2024
Front of the House Cashier
Wendy’s
06.2023 - 08.2023
High School -
Webb City High School