Cristina Trippa
Park City,UT
Summary
Proactive Server and Administrative Professional with extensive experience in customer relations, billing, and retail operations. Expert in POS systems, conflict resolution, and fostering positive client interactions. Bringing strong work ethic, team collaboration skills, and a commitment to delivering exceptional service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
Talisker Club
Kamas, UT
12.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Business Formation Agent
Alissa Technic System
Oradea, Romania
10.2022 - 10.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
Server
Talisker Club
Kamas, UT
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Blind Dog Restaurant
Park City, UT
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server/Hostess/Assistant Manager
Cafe Terigo
Park City, UT
12.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Billing Specialist
Romprofix Romania
Oradea, Romania
08.2020 - 11.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Receptionist/Administrative Assistant
Romprofix Romania
Oradea, Romania
02.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Retail Sales Associate
Adidas
Park City, UT
06.2019 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Housekeeper
Westgate Resorts
Park City, UT
06.2019 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Retail Sales Associate
Petrom Romania
Oradea, Romania
01.2018 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor Degree - Psychology
University Of Oradea
Oradea, Romania05.2019
High School Diploma -
High School At Oradea, Romania
Oradea, Romania06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Customer Service
- Teamwork
- Problem-Solving
- Retail Sales
- Store Opening and Closing
- Money Handling
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Customer and client relations
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Retail Operations
Languages
Romanian
Native or Bilingual
Spanish
Limited Working
Greek
Limited Working
English
Native or Bilingual
Timeline
Server
Talisker Club
12.2023 - Current
Business Formation Agent
Alissa Technic System
10.2022 - 10.2023
Server
Talisker Club
05.2022 - 10.2022
Server
Blind Dog Restaurant
05.2022 - 10.2022
Server/Hostess/Assistant Manager
Cafe Terigo
12.2021 - 06.2022
Billing Specialist
Romprofix Romania
08.2020 - 11.2021
Receptionist/Administrative Assistant
Romprofix Romania
02.2020 - 08.2020
Retail Sales Associate
Adidas
06.2019 - 09.2019
Housekeeper
Westgate Resorts
06.2019 - 09.2019
Retail Sales Associate
Petrom Romania
01.2018 - 05.2019
Bachelor Degree - Psychology
University Of Oradea
High School Diploma -
High School At Oradea, Romania