Cecilia Ramirez
Laredo,TX
Summary
Dynamic customer service professional with a proven track record in issue resolution and enhancing satisfaction. Skilled in data entry, active listening, and staff training, committed to delivering impactful solutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Monarch Tracking
Laredo, TX
03.2025 - 03.2026
- Assisted Drivers with inquiries and provided product information to enhance satisfaction.
- Utilized Netsuite, XBI, Netradyne and Track it software to track customer interactions and ensure timely follow-up.
- Resolved issues by coordinating with relevant departments for efficient problem-solving.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Drivers how to used equipment properly.
Account Payables
Freightsol
Laredo, TX
05.2024 - 02.2025
- Entered and verified data into databases with high accuracy and attention to detail.
- Managed electronic records and documentation to ensure compliance with company standards.
- Conducted regular audits of data entries to identify discrepancies and implement corrective measures.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Macloud Software.
Customer Service Representative
Western Shamrock Finance
Laredo, TX
11.2023 - 03.2024
- Evaluated client financial profiles to determine loan eligibility and recommend suitable products.
- Assisted clients in completing loan applications, ensuring accuracy and compliance with regulations.
- Maintained detailed records of client interactions, improving follow-up efficiency and service quality.
- Examined customer loan applications for loan approvals and denials.
Office Clerk
South RGV Trucking
Laredo, TX
03.2023 - 10.2023
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management Axon software to record and track customer information.
- Assisted with onboarding of new employees (Drivers).
Account Executive - Payables and Receivables
TNL Freightways
Laredo, TX
06.2022 - 03.2023
- Managed account reconciliations for payables and receivables, ensuring accuracy and consistency in financial records.
- Processed invoices and payments, streamlining workflows to enhance operational efficiency.
- Collaborated with clients to resolve billing discrepancies, improving customer satisfaction and retention.
- Monitored accounts aging reports, identifying potential issues and implementing solutions proactively.
- Processed payroll for B1 employees.
Education
Medical Office Assistance -
Laredo Community College
Laredo, TX05-2015
Accounting Computerized Bookkeeping -
Southern Careers Institute
TX05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Microsoft Office Suite
- Staff training
- Filing
- Sales expertise
- Office equipment proficiency
- Staff education and training
Timeline
Customer Service Representative
Monarch Tracking
03.2025 - 03.2026
Account Payables
Freightsol
05.2024 - 02.2025
Customer Service Representative
Western Shamrock Finance
11.2023 - 03.2024
Office Clerk
South RGV Trucking
03.2023 - 10.2023
Account Executive - Payables and Receivables
TNL Freightways
06.2022 - 03.2023
Medical Office Assistance -
Laredo Community College
Accounting Computerized Bookkeeping -
Southern Careers Institute