Cecilia Reyes Posada
Annandale,VA
Summary
Dynamic BDC Representative with a proven track record at Bill Page Toyota, excelling in customer service and problem-solving. Bilingual in Spanish and English, I effectively manage appointment scheduling and follow-up calls, ensuring high customer satisfaction. My adaptability and positive attitude foster strong relationships, driving successful outcomes in fast-paced environments. Efficient Tag and Title Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in vehicle registration processes, title transfer procedures, and DMV regulations compliance. Excel in time management, problem-solving, and customer service, ensuring smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
BDC Representative
Bill Page Toyota
Falls Church, VA
12.2024 - Current
- Greeted and assisted customers to foster positive experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answering phone calls and scheduling appointments for vehicle maintenance.
Tag and Title Clerk
Koons Tysons Chevy Buick Gmc
Vienna, VA
10.2024 - 12.2024
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
Cashier/BDC Rep.
Koons Tysons Chrysler Dodge Jeep and Ram
Tysons, VA
05.2024 - 10.2024
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Crew Member
Chipotle Mexican Grill
Waldorf, MD
03.2023 - 05.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Tag and Title Clerk
HS Tag and Title
Waldorf, MD
09.2023 - 01.2024
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Verified accuracy of all documents before submission to the DMV.
- Processed payments from customers using cash registers or credit card machines.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
Classroom Monitor/Instructional Assistance
Longfellow Middle School
Falls Church, Va
05.2022 - 03.2023
- Fostered positive relationships among students by encouraging respect for diversity among peers.
- Maintained an orderly atmosphere in the classroom by enforcing school rules and regulations.
- Collaborated with teachers to ensure all students were on task and participating in class activities.
- Planned and supervised games and other recreational activities for students.
Asbestos Workers-Demolition
Potomac Abatement
Jessup, Md
11.2019 - 04.2022
- Completed indoor and outdoor projects.
- Eliminate hazardous waste, such as lead, mold, and asbestos.
- Operated equipment and tools to safely remove asbestos.
- Conducted inspections after completion of jobsite cleanups to verify that no further contamination occurred.
Education
High School Diploma -
Annandale High School
Annandale, VA06.2019
Skills
- Communication
- Problem-solving
- Bilingual in Spanish and English
- Adaptability
- Willingness to learn
- Positive attitude
- Customer service
- Appointment scheduling
- Vehicle registration
- Follow-up calls
Timeline
BDC Representative
Bill Page Toyota
12.2024 - Current
Tag and Title Clerk
Koons Tysons Chevy Buick Gmc
10.2024 - 12.2024
Cashier/BDC Rep.
Koons Tysons Chrysler Dodge Jeep and Ram
05.2024 - 10.2024
Tag and Title Clerk
HS Tag and Title
09.2023 - 01.2024
Crew Member
Chipotle Mexican Grill
03.2023 - 05.2023
Classroom Monitor/Instructional Assistance
Longfellow Middle School
05.2022 - 03.2023
Asbestos Workers-Demolition
Potomac Abatement
11.2019 - 04.2022
High School Diploma -
Annandale High School
Similar Profiles
Michael SpampinatoMichael Spampinato
New Car Sales Rep at Bill Page HondaNew Car Sales Rep at Bill Page Honda
Jerry WhittJerry Whitt
Accessory Technician/ Shop Manager at Bill Penney ToyotaAccessory Technician/ Shop Manager at Bill Penney Toyota
Edward GaribayEdward Garibay
Sales Consultant at Bill Wright ToyotaSales Consultant at Bill Wright Toyota