Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Rodriguez

Richland

Summary

Friendly Front Office Assistant with proven expertise at Northwest Injury Clinics, excelling in patient satisfaction and efficient appointment scheduling. Bilingual in English and Spanish, adept at insurance verification and problem-solving, ensuring smooth claim processes. Recognized for training staff and contributing to a positive patient experience.

Overview

12
12
years of professional experience

Work History

Front Office Assistant

Northwest Injury Clinics
04.2023 - Current
  • Greeted patients upon arrival, offer assistance, and answer questions to build trust and patient satisfaction.
  • Handle incoming calls ,directing them to appropriate departments efficiently and help resolve inquiries.
  • Schedule appointments and maintain calendars for providers with their availability.
  • Processed intake forms and ensure we have as much information as possible.
  • Ensure confidentiality and security of sensitive information through diligent record-keeping and data entry.
  • Help patients with opening claims (Labor and industries) (Motor Vehicle Accidents) and making sure they are heard to ensure a smooth experience handling their claim.
  • Proficient in WebPT, Advanced MD, EPIC, Availity, Prompt, ect.

Front Office Assistant/PT Aide

Anderson Physical Therapy Associates
04.2023 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
  • Trained new front office personnel on administrative protocols and software usage.
  • Helped hook patients up to Tens Unit electromagnetic therapy to ensure proper healing.

Gym Membership Sales Front Desk Associat

Gold's Gym
10.2020 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Made use of computer system to provide memberships to clients.

Day Care Associate

Golds Gym
10.2020 - 04.2023
  • Supervised daily activities for children, ensuring a safe and engaging environment.
  • Collaborated with parents to address children's needs and foster strong relationships.
  • Maintained cleanliness and organization of play areas, promoting hygiene standards.
  • Administered first aid as needed, ensuring health and safety compliance for all children.
  • Helped with daycare gym memberships and provided appropriate information about our services to clients.

Front Desk Lead

Jack in the Box
06.2013 - 08.2018
  • Trained and mentored junior staff on customer service protocols and system usage.
  • Resolved guest complaints with effective problem-solving techniques, enhancing a positive experience.
  • Greeted customers in a friendly manner and ensuring all orders have been taken just as they are ordered.
  • Helped with ensuring we pass the food handlers test and follow all safety protocols.

Education

No Degree - General Studies

Columbia Basin College
Pasco, WA

High School Diploma -

Heritage High School
Pasco, WA
06-2012

Skills

  • Time management
  • Scheduling appointments
  • Cash handling
  • Billing and invoicing
  • Appointment setting
  • Scheduling and calendar management
  • Patient charting
  • Insurance verification
  • Medical terminology
  • Fluent in English and Spanish
  • Problem-solving skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Office Assistant

Northwest Injury Clinics
04.2023 - Current

Front Office Assistant/PT Aide

Anderson Physical Therapy Associates
04.2023 - Current

Gym Membership Sales Front Desk Associat

Gold's Gym
10.2020 - 04.2023

Day Care Associate

Golds Gym
10.2020 - 04.2023

Front Desk Lead

Jack in the Box
06.2013 - 08.2018

No Degree - General Studies

Columbia Basin College

High School Diploma -

Heritage High School

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