Cecilia Rogers
Sumas,WA
Summary
Graduated High School in spring of 2024 with plans to pursue a music education at Western Washington University, focusing on vocal performance. Committed to the hard work, positive mindset, and dedication it takes to be a music major practicing both vocal skills and instrumental performance. Graduated high school with four years of fast pitch softball seasons, demonstrating dedication, discipline, the ability to move fast in stressful conditions, respond positively to constructive criticism, and a growth mindset to constantly improve. Energetically contributed to Columbia Hospitality Inc. as a Pool Attendant, enhancing guest satisfaction through exceptional service and adaptability. Demonstrated expertise effective communication, leading to a significant boost in positive patron feedback. Excelled in teamwork and critical thinking, ensuring a safe, welcoming environment for all guests.
Overview
1
1
year of professional experience
Work History
Pool Attendant
Columbia Hospitality Inc.
07.2023 - Current
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
- Assisted spa coordinators with daily tasks such as checking guests in for spa appointments, keeping the spa area organized, and selling products to guests.
- Booking spa appointments in person and over the phone, using problem solving skills to schedule appointments efficiently and conveniently.
Education
Bachelor’s In Music Performance - Music
Western Washington University
Bellingham, WAHigh School Diploma -
Nooksack Valley High School
Everson, WA06.2024
Skills
- Guest service
- Adaptability in Situations
- Emergency response readiness
- Decision-Making Competence
- Patience and Empathy
- Stress Management Strategies
- Initiative and Self-Motivation
- Scheduling flexibility
- Conflict resolution techniques
- Physical fitness aptitude
- Hygiene standards enforcement
- Organizational abilities
- Teamwork and Collaboration
- Critical Thinking
- Work Prioritization
- Customer Service
- Heavy Lifting
- Equipment Assistance
- Crisis Management
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Effective Communication
Timeline
Pool Attendant
Columbia Hospitality Inc.
07.2023 - Current
Bachelor’s In Music Performance - Music
Western Washington University
High School Diploma -
Nooksack Valley High School
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