Cecilia Salazar
Houston,TX
Summary
Dynamic leader with proven success in enhancing customer experience and sales at Walgreens, adept in problem-solving and team building. Excelled in store operations and POS system management, driving customer loyalty and team efficiency. Skilled in bilingual communication, significantly contributing to a positive and engaging shopping environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Walgreens
Alvin
09.2024 - Current
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Analyzed sales data for informed decision-making on product placement.
- Guided team members through challenges with clear communication and support.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Leader
Walgreens
Houston
06.2022 - 09.2024
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Sales Associate
Ross Dress for Less
Houston, TX
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
Aldine Senior High School
Houston, TX06.2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Store operations
- POS systems
- POS systems operations
- Pricing and markdowns
- Fluent bilingualism
Timeline
Assistant Store Manager
Walgreens
09.2024 - Current
Shift Leader
Walgreens
06.2022 - 09.2024
Sales Associate
Ross Dress for Less
08.2021 - 02.2022
Aldine Senior High School