Cecilia Sanchez
Buckeye,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Child Care
Maria Pacheco
06.2001 - Current
Make sure kids are always safe. Entertain children. Cook healthy foods. Teach them how to take care of their hygiene. Educate them with fun games. Read books to them. Educate children on how important it is for them to express their feelings.
Customer Service Representative
TELVISTA
05.2009 - 08.2013
- Help customer set up new Internet service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
El Angel Negro
01.2006 - 05.2008
• Assisted customer Helping them find the proper fit for their appliance needed at home.
• Schedule maintenance appointments for customers.
•Guided customers looking for a specific piece to their appliance needed.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05.2008
Skills
- Report Generation
- Data Entry
- Upselling and Cross-Selling
- Data Collection
- Scheduling
- Consultative Sales
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint Resolution
- Paperwork Processing
- Product Knowledge
- Account Updating
- Call Management
- Active Listening
- Technical Support
- Filing
- Staff Training
- Order Fulfillment
- Customer Consulting
- Warranty Service
- In-Store Support
- Delivery Scheduling
- Store Maintenance
- Call Center Operations
- Administrative Support
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TELVISTA
05.2009 - 08.2013
Customer Service Representative
El Angel Negro
01.2006 - 05.2008
Child Care
Maria Pacheco
06.2001 - Current
High School Diploma -
Metro Tech High School
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