Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Hi, I’m
Cecilia Santiago-Mixson
Vineland,NJ
Summary
Overview
10
years of professional experience
Work History
Self-employeed
Cosmetologist
02.2015 - Current
Job overview
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Inspira Medical Center
Access Service Representative
09.2013 - 01.2024
Job overview
- Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy.
- Enhanced patient satisfaction with timely and accurate scheduling of appointments, ensuring minimal wait times.
- Expedited insurance verification by maintaining updated knowledge of policies and procedures.
- Reduced billing errors, resulting in increased revenue, through meticulous record keeping and attention to detail.
Education
Shore Beauty SchoolEgg Harbor, NJ
Cosmetology from Cosmetology Education
06.2016
University Overview
CDM InstituteVineland, NJ
Medical Assistant, Phlebotomy, EKG from Medical Assisting
03.2012
University Overview
Bridgeton High SchoolBridgeton, NJ
High School Diploma
06.2006
University Overview
Skills
- Makeup Application
- Facials and Makeup Applications
- Trend Awareness
- Hair Assessments
- Insurance Verification
- Data Entry Proficiency
- Appointment Scheduling
- Patient Confidentiality
- Documentation Accuracy
- Professionalism and courtesy
- Team collaboration
- Excellent communication
- Microsoft Office Suite
- Telephone etiquette
- Critical thinking
- Resourcefulness
- Organizational skills
- Conflict resolution
- Healthcare industry knowledge
- Empathy and understanding
- Quality assurance
- Problem-solving abilities
- Decision-making abilities
- Customer service orientation
- Attention to detail
- Multitasking capabilities
- Medical terminology
- Adaptability and flexibility
- Registration and Admissions
Timeline
Cosmetologist
Self-employeed
02.2015 - Current
Access Service Representative
Inspira Medical Center
09.2013 - 01.2024
Shore Beauty School
Cosmetology from Cosmetology Education
CDM Institute
Medical Assistant, Phlebotomy, EKG from Medical Assisting
Bridgeton High School
High School Diploma
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