Cecilia Shaw

• Maintained productivity and quality standards at all times.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Accepted payments and updated accounts with latest information.
• Account maintenance (Deceased Account).
• Assist customers request in setting up their loan payments received from Branches, mail and through digital mail.

• Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
• Demonstrated flexibility in adapting to fluctuating volumes or shifting priorities, maintaining high levels of productivity and quality under varying workloads.
• Supported relationships with external vendors providing equipment or services related to lockbox operations, coordinating maintenance activities or troubleshooting as necessary.
• Stayed current on industry trends and regulatory changes related to lockbox services, adapting work practices accordingly to maintain compliance standards.

Assist Branches in clearing their suspense accounts.

Assist Branches in balancing their accounts.

Assist Branches in dealing with their customers problems.

Prepare charge off accounts