Cecilia Simbolon
Volunteers Of America Western Washington
Mill Creek WA,Washington
1
Certification
19
years of professional experience
Family Resource Specialist supporting behavioral healthcare and care coordination by helping families access services, stay informed, and move through program requirements with clarity. Brings experience in program compliance, staff communication, and issue resolution to keep records organized and follow-up timely. Known for maintaining steady communication, reinforcing expectations, and supporting service quality across fast-moving, people-centered settings. Adept at Leading high-performance teams to success, my ability to enhance program efficiency and foster a collaborative work environment and Team Leadership. Adaptable professional with quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Work History
Family Resource Specialist
1 Year 5 Months- Developed individualized resource plans to address family needs and enhance service delivery.
- Collaborated with community partners to identify resources and streamline access for families.
- Facilitated workshops and training sessions to empower families with essential skills and knowledge.
- Analyzed client feedback to improve program offerings and enhance user satisfaction.
- Led initiatives to increase outreach effectiveness, resulting in improved community awareness of available resources.
- Coordinated events to connect families with local services, promoting a supportive community environment.
- Coordinated referrals to specialized services, expediting the provision of targeted support for families in need.
- Developed and implemented individualized plans for families, resulting in improved overall wellbeing.
- Provided crisis intervention services, addressing immediate concerns and stabilizing situations.
- Maintained detailed case files, ensuring accurate documentation of services provided and progress made.
- Enhanced client satisfaction by maintaining open lines of communication throughout the duration of service provision.
- Enhanced family support by assessing needs and providing appropriate resources.
- Participated in ongoing professional development opportunities to stay current on best practices and innovative approaches within the field of family support services.
- Assisted in the development of grant proposals or funding requests to secure additional resources for program expansion.
- Promoted positive parenting practices by modeling effective communication strategies during interactions with clients.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Program Manager
1 Year- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw program compliance with requirements, schedule and budget.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Behavior Technician
6 Months- Influenced patients' behavior with interaction, counseling or instruction.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Developed basic strategies to promote patient safety, wellness and independence.
- Monitored client's progress towards identified goals through data collection and analysis.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Assisted patients improve social relationships and engagement.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
HEALTHCARE QUALITY MANAGEMENT COORDINATOR
2 Years- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization
- Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing and physical plant staff
- Established work schedules and assignments for staff, accorded to workload, space and equipment availability
- Conducted recruitment, hiring and training of personnel
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures and establishing rates for services
- Maintained communication between governing boards, medical staff and department heads by attending board meetings and coordinating interdepartmental functioning
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
MEDICAL ASSISTANT
6 Months- HIPAA compliance Documentation and recordkeeping
- Medical terminology Medical procedures
- Patient assessments and care Electronic medical records
- Patient scheduling Medical records confidentiality
- Vital signs and examinations, King County
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
- Prepared treatment rooms for patient examinations
- Sterilized and positioned instruments and equipment for examinations and procedures
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
HEALTHCARE SUPERVISOR/CARETAKER
2 Years- Works closely with the clinical manager and assists with overseeing the provision of support for the agency participants
- Ensures the medical needs of the program participants are met, medical, dental, psychological, nutritional, etc
- Schedules participant medical/dental/mental appointments and attends appointments using Microsoft Outlook
- Document all health care appointments and ensures that health care records are well maintained using Mar and Outlook
- Provide oversight of medication administration
MEDICAL ASSISTANT
3 Years 1 Month- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, including medication information, symptoms and allergies
- Prepared and administered medications to alleviate patient symptoms
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Maintained detailed records of test results by entering data and patient information into computer
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collected all pertinent data and calculations to aid physician in interpreting results
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked and organized exam rooms and medical equipment
- Submitted prescriptions to pharmacy via phone, fax or web
- Attended required training, education and meetings
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
Education
Medical Assistant Diploma - Medical
Some College (No Degree)
Skills
HIPAA guidelines
Patient care assessment
Employee scheduling
Incident reporting
Staff training
Performance coaching
Recruitment and hiring
Medical office administration
Care coordination
Case management
Accomplishments
- Collaborated with team on the development of Positive Indian Parenting PIP Program.
- Used Microsoft to develop inventory tracking spreadsheets.
Certification
- Positive Indian Parenting NICWA Training Continuing Education- March 2025-2026 Certificate of Completion
- Family Resource Specialist Training Windows Office 365, Trauma Informed Training, EHR Training.
- Registered Agency Affiliated Credential(ACC)
Timeline
Family Resource Specialist
Volunteers Of America Western Washington
03.2025 - CurrentRead More
Program Manager
SAILS OF WA
03.2024 - 03.2025Read More
Behavior Technician
Maxim Healthcare
08.2023 - 02.2024Read More
HEALTHCARE QUALITY MANAGEMENT COORDINATOR
Sunrise Services INC.
10.2020 - 10.2022Read More
MEDICAL ASSISTANT
Seattle Indian Health Board
02.2020 - 08.2020Read More
HEALTHCARE SUPERVISOR/CARETAKER
Alpha Supported Living Services
10.2017 - 10.2019Read More
MEDICAL ASSISTANT
Tulalip Tribes
07.2007 - 08.2010Read More
Everest
Medical Assistant Diploma from Medical
Read More
Shorline Community College
Some College (No Degree)
Read More