CECILIA SLUKA
Zephyrhills
Summary
Dedicated insurance agent with a proven track record of delivering tailored insurance solutions while prioritizing member satisfaction. Expertise includes a comprehensive understanding of insurance policies, risk management, claims processing, and regulatory compliance. Skilled in identifying client needs and providing customized coverage recommendations, ensuring all documentation is accurate and thorough. Committed to fostering long-term client relationships through exceptional service and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Professional
USAA
Tampa, FL
07.2025 - Current
- Demonstrated excellent communication skills when discussing insurance policies with members to ensure they were fully informed of their coverage options.
- Built and maintained relationships with members to support satisfaction.
- Facilitated simultaneous management of multiple tasks to enhance member satisfaction.
Customer Service Manager
Walmart
Dade City, Florida
03.2018 - 07.2025
- Hired trained, and supervised staff on product knowledge, customer service, and store policies.
- Managed team's work schedules to complete customer coverage.
- Maintained strong relationships with vendors to negotiate better prices or terms for department's benefit.
- Managed daily operations of store departments, ensuring smooth workflow and customer satisfaction.
- Led initiatives focused on reducing response times and increasing first-contact resolutions.
Health and Beauty Department Manager
Walmart
Wesley Chapel, FL
12.2016 - 03.2018
- Eliminated resource waste through monitoring and improved controls.
- Championed new policies and regulations to minimize production errors and incidents.
Overnight Stocker
Walmart
Wesley Chapel, Florida
07.2014 - 12.2016
- Maintained clean and organized store to avoid hazards and contaminants.
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
Education
Diploma - Pharmacy Technician
Penn Foster
Arizona12-2022
High School Diploma - undefined
Wesley Chapel High School
05-2014
Skills
- Customer service
- Quotes and sales
- Licensed insurance agent
- Professionalism and ethics
- Upselling
- CRM software
- Account management
Certification
Personal Lines Insurance License
Timeline
Insurance Professional
USAA
07.2025 - Current
Customer Service Manager
Walmart
03.2018 - 07.2025
Health and Beauty Department Manager
Walmart
12.2016 - 03.2018
Overnight Stocker
Walmart
07.2014 - 12.2016
High School Diploma - undefined
Wesley Chapel High School
Diploma - Pharmacy Technician
Penn Foster