Cecilia Smith
Dover,TN
Summary
Goal oriented business professional with a proven record of passion for creating a team atmosphere and increase organization profitability. Able to learn quickly and excel at every job opportunity
Overview
18
18
years of professional experience
1
1
Certification
Work History
RDO for Alf
Infinity Healthcare Consulting
04.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Administrator
Dogwood Bend Assisted Living
Clarksville, TN
07.2023 - 03.2024
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
Regional Director of Operations
Americare Senior Living
Middle TN
10.2018 - 06.2023
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
Administrator/Senior Administrator
Springfield Heights Assisted Living
08.2011 - 09.2018
- Responsible for administration and management of health care facility within authority of established company policies and state and federal regulations: Administer fiscal operations, such as budget planning, accounting for health care services
- Directs hiring and training of personnel
- Negotiate and oversee improvement of and additions to buildings and equipment
- Direct and coordinate activities of medical and administrative staff and facility services
- Develop and enforce policies and procedures for various established activities
- Represent facility at community meetings, and promote programs through various news media
- As senior administrator, train and mentor all new administrators within the region.
Hospice nurse/trainer
02.2007 - 04.2011
- Primary function is to administer skilled nursing care, under the supervision of a registered nurse, for clients of all ages in their place of residence, coordinate care with the interdisciplinary team, patient/family and referring agency
- As the trainer, provided mentoring and training to all new nurses
Education
Practical Nursing Program -
12.2004
Skills
- Proficient in Word, Excel, PowerPoint, PointClick, Enquire Solutions as well as many others
- Customer Service
- Resource Optimization
- Expense Monitoring
- New Hire Onboarding
- Supplies Ordering
- Staff Management
Certification
- Currently hold license as Practical Nurse
- Home for the Aged/Assisted Care Living Facility Administrator
Awards
Honor Club 2016 Community Service Award 2016 and 2014 Team Leader 2016 and 2015 Nurse the Year 2005 and 2007
Timeline
RDO for Alf
Infinity Healthcare Consulting
04.2024 - 09.2024
Administrator
Dogwood Bend Assisted Living
07.2023 - 03.2024
Regional Director of Operations
Americare Senior Living
10.2018 - 06.2023
Administrator/Senior Administrator
Springfield Heights Assisted Living
08.2011 - 09.2018
Hospice nurse/trainer
02.2007 - 04.2011