Cecilia Sorto
Summary
To work in an environment that motivates excellence, passion for work and loyalty towards the clientele that will strengthen my personal character, which will enable me to excel in most industries.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Overview
6
6
years of professional experience
Work History
Esthetician
Catherine Hinds Institute Of Esthetics
08.2020 - 05.2022
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Support patients having operations and medical treatments that involve the skin
- Instructed patients on how to reduce skin discoloration, fine line and wrinkles, acne, acne scarring and so much more.
Sales Representative
Boost Mobile
12.2018 - 06.2019
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Helped resolve client problems quickly with superior customer service.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Sales Lead
T-Mobile US Inc.
11.2017 - 03.2019
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Sales Associate
Foot Locker Inc.
09.2016 - 11.2018
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
No Degree - Esthetics
Catherine Hinds Institute of Esthetics
Woburn, MA05.2022
Bachelor of Science - Biology
Northeastern University
Boston, MA01.2022
Skills
- Client service
- Sales expertise
- Staff management
- Goals and performance
- Business development
- Customer service
- Problem solving strength
- Knowledgeable in [Technology]
- Self-motivated
- Skincare Laser Safety
- Sales Expertise
- Product Promotion
- Hydra Facials
- Hair Removal
- Excellent Team Player
- LED Light Therapy
- Waxing and Laser Hair Removal
- Chemical Peel Application
- Photofacial Knowledge
- Blackhead Extraction
- Skin Assessment
- Clean Equipment
- Apply Products
- Customer Massage
- Examine Client Skin
- Care Recommendation
- Recommend Care Regimens
- Esthetics
- Sanitization
- Dermaplaning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Esthetician
Catherine Hinds Institute Of Esthetics
08.2020 - 05.2022
Sales Representative
Boost Mobile
12.2018 - 06.2019
Sales Lead
T-Mobile US Inc.
11.2017 - 03.2019
Sales Associate
Foot Locker Inc.
09.2016 - 11.2018
No Degree - Esthetics
Catherine Hinds Institute of Esthetics
Bachelor of Science - Biology
Northeastern University
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