Cecilia Tang
Kailua
Summary
Customer-focused Department of Defense employee with combined experience in community-based recreation support, customer service, recordkeeping, and program administration. Holds an Associate of Arts in Psychology and a Bachelor of Arts in Allied Health Studies, providing a strong foundation in human behavior, communication, and program support. Demonstrated ability to assist with events and activities, maintain accurate records, work independently, and communicate effectively in fast-paced environments. Committed to supporting the Navy MWR mission and diverse Community Recreation programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Department of Defense
Ford Island Child Development Center
10.2025 - Current
- Provide direct support for daily operations of a Navy Child and Youth Program following transfer between installations.
- Support planning and execution of recreational, developmental, and enrichment activities in accordance with Navy CYP standards.
- Maintain accurate records and documentation related to attendance, activities, meals, and behavior.
- Communicate professionally with parents, caregivers, and team members to ensure program continuity and quality.
- Assist with inventory, sanitation, safety compliance, and facility upkeep in indoor and outdoor environments.
Child and Youth Program Assistant
Department of Defense
John C. Stennis Space Center
04.2024 - 09.2025
- Supported daily operations of a Department of Defense recreation-based program, ensuring safe, engaging, and age-appropriate activities aligned with program goals.
- Assisted in planning, organizing, and conducting indoor and outdoor recreational activities and special events.
- Communicated effectively with parents, supervisors, and team members regarding schedules, activities, and participant needs.
- Maintained accurate records and documentation of attendance, activities, meals, and behaviors.
- Performed inventory, accountability, and upkeep of program supplies and equipment.
- Adhered to sanitation, safety, and facility standards while supporting setup, breakdown, and housekeeping duties.
Agent Advocate
Pilot Catastrophe Services
Mobile
08.2023 - 11.2023
- Provided high-level customer service through high-volume inbound and outbound calls.
- Accurately documented, researched, and resolved customer and agent issues using internal systems.
- Defused high-stress or volatile situations calmly, while maintaining service standards.
Claim Representative
Pilot Catastrophe Services
Mobile
05.2022 - 08.2023
- Processed and reviewed insurance claims, verifying coverage, and calculating payment amounts.
- Entered and maintained accurate data in computer-based claims and invoicing systems.
- Drafted official statements regarding coverage and amounts owed.
- Responded to customer inquiries via phone and email, with clear explanations of policies and procedures.
Education
Bachelor of Arts - Allied Health
University of Mississippi
University, MS05-2021
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
Perkinston, MS05-2019
Skills
- Customer Service & Public Interaction
- Community Recreation / MWR Program Support
- Event & Activity Support
- Cash Handling & POS Systems
- Inventory Control & Equipment Accountability
- Recordkeeping, Reports & Data Entry
- Microsoft 365 & Office Procedures
- Written & Oral Communication
- Independent Work & Sound Decision-Making
Certification
CPR/ First Aid Certified
Timeline
Child and Youth Program Assistant
Department of Defense
10.2025 - Current
Child and Youth Program Assistant
Department of Defense
04.2024 - 09.2025
Agent Advocate
Pilot Catastrophe Services
08.2023 - 11.2023
Claim Representative
Pilot Catastrophe Services
05.2022 - 08.2023
Bachelor of Arts - Allied Health
University of Mississippi
Associate of Arts - Psychology
Mississippi Gulf Coast Community College