Cecilia Valdez
Brooklyn,NY
Summary
Highly motivated and dedicated customer service professional with extensive experience in sales and administrative support. Solid team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. Detail-oriented with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Sales Associate / Advanced Customer Care II
CRATE & BARREL
01.2017 - Current
- Deliver an exceptional experience to every customer, every time with advanced sales and troubleshooting skills.
- Became a Furniture Associate Expert with ability to include Design and Installation Services at point-of-sale.
- Fluid performer in every customer service platform: face-to-face, telephone, email, SMS and chat.
- Ability to multi-task in a fast-paced retail store environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Assistant
WB ENGINEERS+CONSULTANTS
01.2008 - 11.2020
- First point of contact for all clients and visitors.
- Managed office functions including inventory, mail, couriers, calendars, meeting scheduling, event planning, catering and administrative support to all departments as needed.
- Performed project related administrative functions to support all engineers.
- Coordinated with Marketing Team to prepare and assemble media packages.
Planner
GENEVA WATCH GROUP
01.2006 - 01.2007
- Responsible for accurate weekly statistical inventory forecast for several different brands of watches.
- Produced weekly sales reports by brand for five customers and to highlight new product.
- Organized and facilitated weekly meetings with internal teams to maximize opportunity and minimize risk.
- Special projects and analysis as needed including the creation of a digital library for best-sellers.
Assistant Planner
FINLAY FINE JEWELRY CORPORATION
01.2003 - 01.2006
- Responsible for seasonal sales, turn, and margin results by ensuring correct allocation and distribution of product at the store level.
- In support of this objective-maintained store profile data base, assortment plans, weekly sales/stock and store performance analysis.
- Responsible for final purchase order approval including appropriate builds for advertised products.
- Collaborated closely with the Planning team on projects.
Financial Associate
CITIBANK NA
01.1999 - 01.2002
- Front-line retail banking with focus on personal transactions requiring accuracy and attention to detail.
- Facilitated in the opening of brokerage accounts, certificates of deposit and monitored timely execution of wire transfers.
Education
Bachelor of Science Degree - Fashion Merchandising Management
Fashion Institute of Technology, State University of New York
Skills
- Microsoft Office Suite
- Deltek, Newforma Project Center, PDM,
- STS Merchandising System, RMS, RDW, Stylus, JDE, and Digital Library
- Administrative
- Administrative support
- Attention to detail
- Banking
- Clients
- Customer service
- Data base
- Bilingual English
- Event planning
- Fast
- Focus
- Inventory
- JDE
- Marketing
- Meetings
- Merchandising
- Microsoft Office Suite
- Office
- PDM
- Performance analysis
- RDW
- Retail
- RMS
- Sales
- Scheduling
- SMS
- Spanish
- Troubleshooting
Timeline
Sales Associate / Advanced Customer Care II
CRATE & BARREL
01.2017 - Current
Administrative Assistant
WB ENGINEERS+CONSULTANTS
01.2008 - 11.2020
Planner
GENEVA WATCH GROUP
01.2006 - 01.2007
Assistant Planner
FINLAY FINE JEWELRY CORPORATION
01.2003 - 01.2006
Financial Associate
CITIBANK NA
01.1999 - 01.2002
Bachelor of Science Degree - Fashion Merchandising Management
Fashion Institute of Technology, State University of New York
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