Summary
Overview
Work History
Education
Skills
Timeline
Generic

CECILIA YOUNG-VALENCIA

Aurora,CO

Summary

Energetic, dedicated Single Point Of Contact with strong interpersonal skills. Collections and customer service background. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Well-developed communication and people skills.

Overview

15
15
years of professional experience

Work History

Specialist, Credit & Collections

Workrise
12.2022 - Current


  • Collaborated cross-functionally with Invoicing Operations and Sales teams to ensure timely invoice processing and successful collections.
  • Reconciled high-value accounts for major clients including Chevron, Marathon, EQT Production, Devon Energy, Enbridge (U.S. & Canada), and Apache.
  • Investigated billing discrepancies and coordinated with internal departments to support accurate cash application and credit terms.
  • Maintained strong client relationships by ensuring efficient issue resolution and consistent communication.
  • Developed Excel reports using pivot tables and macros to improve visibility into >30-day past-due invoices.
  • Leveraged Google Sheets and Docs to provide real-time reporting for leadership and sales teams on outstanding balances.

Accounts Receivable Specialist/Collections

iHeartMedia
08.2015 - 12.2022
  • Assigned ARS for various Radio Stations in multiple Markets.
  • Established relationships with clients, Business Managers, Account Executives, Market Presidents for account research.
  • Proficient in multiple accounts payable/receivable software including : GetPaid, Viero RMS, Microsoft, and NetSuite.
  • Assisted with submitting adjustments; Refund requests; Provided monthly inquiries/friendly reminders; Formal payment plans; Submitted Bad Debt Write Off accounts to leadership for non compliance accounts.
  • Exceeding quarterly/monthly/daily goals

Collector

Green Tree Servicing LLC, SPOC
11.2013 - 06.2015
  • Produced and exceeded company expectations of 200 outbound calls per day
  • Effectively collected on delinquent mortgage and signature accounts
  • Provided customers on payment plans and account maintenance.
  • Timely gathered information for legal aspects to properly repossess mobile homes and/or submit legal for land homes
  • Abided by FDCPA laws

Customer Service

West Communications
09.2011 - 11.2013
  • Provided assistance for patients enrollment in co-pay assistance
  • Conducted outbound sales
  • Hit daily call expectations
  • Cross-trained in provider pharmacy services

On-line Service Specialist

Wells Fargo
06.2010 - 01.2011
  • Assisted customers with on-line banking
  • Cross-sold additional products and services
  • Exceeded monthly sales goals with three months of consecutive Top Performer
  • Issued personalized bank debit cards

Education

No Degree -

Northwest Vista College
San Antonio, TX
01-2029

High School Diploma - undefined

Robert E. Lee High School
San Antonio, TX
05.2003

Skills

  • Motivated collector and administrative professional with over 7 years experience
  • Experience in leadership roles such as training newly hired employees, managing employee work schedules/work load
  • Efficient in Windows, Word, Excel, PowerPoint, and Internet Applications
  • Typing skills include word processing at 52 wpm and typewriter production at 37 wpm
  • Knowledge in the following programs : GetPaid, Netsuite, Great Plains, Service Now, Viero, and SalesForce, YayPay, GoogleDrive, Excel, and Zendesk

Timeline

Specialist, Credit & Collections

Workrise
12.2022 - Current

Accounts Receivable Specialist/Collections

iHeartMedia
08.2015 - 12.2022

Collector

Green Tree Servicing LLC, SPOC
11.2013 - 06.2015

Customer Service

West Communications
09.2011 - 11.2013

On-line Service Specialist

Wells Fargo
06.2010 - 01.2011

High School Diploma - undefined

Robert E. Lee High School

No Degree -

Northwest Vista College

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