Cecilia Valencia
Moses Lake
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
16
16
years of professional experience
Work History
Social Service Specialist 3
Department of Social and Health Services
02.2013 - Current
- Conducting Comprehensive Assessment Reporting & Evaluation (CARE) assessments
- Managing caseload ranging from 85-100 cliental in various levels of care facilities, including Adult Family Homes, EARC/ARC's, Assisted Livings and assisting with In-Home referrals
- Completing community referrals and providing resource information to clients, providers and stake holders
- Utilizing Provider One system, Aces Online, Barcode, and WAC and RCW laws
- Attend mandatory trainings or meetings
- Organizational skills to balance field, office and/or telephone/emails
- Identified issues by conducting thorough analysis of customer feedback and concerns.
Financial Service Specialist 3
Department of Social and Health Services
05.2009 - 02.2013
- Interview skills with clients, providers by phone calls or in-person interviews
- Utilize Aces3G system, Aces Online, and Barcode
- Expert in Cash, Food and Medical programs
- Research WAC and RCW laws to abide by program rules
- Resolved customer inquiries by providing clear information about the social and health services programs referring to the Washington Administrative Codes (WAC)
Social Service Specialist 2
Department of Social and Health Services
08.2008 - 05.2009
- Provide professional assistance, resources and referrals to individuals who applied or receive benefits from the Community Service Division
- Screen and refer people for medical, psychiatric, and other evaluations
- Review and interpret medical reports and test results to determine eligibility for programs
- Develop individualized case plans to provide support to vulnerable or disabled applicants
- Conduct in-home or alternate site visits to evaluate situations based on clients needs
Education
Master of Arts - Social Work
Eastern Washington University
Cheney, WABachelor of Arts - Social Work
Eastern Washington University
Cheney, WASkills
- Assessment
- Evaluation
- Problem Solving
- Adaptability
- Organization
- Professional telephone demeanor
- Computer Skills
- Planning
- Clerical support
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Social Service Specialist 3
Department of Social and Health Services
02.2013 - Current
Financial Service Specialist 3
Department of Social and Health Services
05.2009 - 02.2013
Social Service Specialist 2
Department of Social and Health Services
08.2008 - 05.2009
Master of Arts - Social Work
Eastern Washington University
Bachelor of Arts - Social Work
Eastern Washington University
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