Cecilia Williams
Grayslake,Illinois
Summary
A passionate, hard worker, responsible, and creative student who is ready to work and learn in a customer service environment that requires enthusiasm and responsibility. Experienced with communication skills, by exhibiting positive relationships with others, utilizing humor, helpfulness, and cultural sensitivity. I'm looking to use all of these skills to provide high-quality customer support and achieve high performance within your business.
Overview
5
5
years of professional experience
Work History
Airport Clerical and Custodian
Waukegan National Airport
05.2020 - Current
- Perform general office clerical duties
- Keep work stations clean and sanitize office space
- Replenish supplies
- Clean and maintain airplanes and hangars
- Clean rugs, carpets, and furniture
- Keep storage areas well-stocked and tidy
- Inspect facilities
- Provide customer assistance.
Babysitter
Self-Employed
02.2019 - Current
- Perform housekeeping and cleaning duties related to children's care
- Organize and conduct age-appropriate recreational activities
- Perform first aid or CPR when required
- Help prepare and serve meals and snacks for children
- Regulate children's rest periods and nap schedules.
Hostess
Iguana Wana
05.2021 - 09.2021
- Greet guests and seat them
- Provide menus
- Answer calls and take orders
- Maintain communication with staff and customers
- Assign patrons to tables
- Inspect dining areas
- Ensure cleanliness and proper setup.
Barista
Starbucks
08.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Working Towards Associate's Degree -
College of Lake County
05.2024
High School Diploma -
Grayslake Central High School
05.2022
Skills
- Communication skills
- Adaptability
- Attention to detail
- Standard knowledge of Microsoft Word, PowerPoint, Excel, and Google Docs
- Time management
- Critical thinking
Timeline
Barista
Starbucks
08.2022 - 07.2023
Hostess
Iguana Wana
05.2021 - 09.2021
Airport Clerical and Custodian
Waukegan National Airport
05.2020 - Current
Babysitter
Self-Employed
02.2019 - Current
Working Towards Associate's Degree -
College of Lake County
High School Diploma -
Grayslake Central High School
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