Cecilia Zenon
Placentia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
9
9
years of professional experience
Work History
Data Entry /Sales Representative
Rubber-Cal
04.2022 - Current
- Followed up overdue payments from clients to establish good cash flow.
- Reconciled accounts receivable ledger to verify payments and resolve variances from 3rd party storefronts such as Home Depot, Lowe's, Amazon, Overstock, and more.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Attained $50,000 in sales targets on monthly basis.
Independent Contractor
Uber Eats/Instacart
04.2021 - 04.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Professional fundraiser/Training specialist
Mamba Charity Events
11.2020 - 03.2021
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Trained and mentored new personnel hired to fulfill various roles.
Internet Sales Fulfillment
Future Events Group Inc
09.2019 - 05.2020
- Fulfill approximately 100 internet and phone orders per week Convert hard stock tickets into digital tickets Maintain database by entering & updating customer account information Accurate data entry input of approximately 250 event tickets per week into point of sale system Post payments of $200,000+ per month into accounts receivable Manage social media and update website content based on current marketing initiatives .
Intern
Newport Beach Film Festival
02.2020 - 03.2020
- Event Production Reviewing film submissions for quality content Rating system based off on cinematography, production, directing, editing and storyline Review approximately 3 film submissions per day
Sales Associate
Gold Coast Tickets and Events
04.2016 - 08.2019
- Internet/Phone order fulfillment and logistics Digital conversion of over hard stock event tickets Trained new hire employees Maintain database by entering & updating customer account information Resolve website mapping issues Identified clients leads & needs to achieve highest level of customer satisfaction
Intern
Phase 3 Studios
06.2014 - 07.2014
- Post Factory – Video production services Reported directly to Vice President of operations Managed inventory of video tapes Edited short project video projects in Adobe Premiere Pro
- Division: Gear Monkey Assisted the production manager with offsite set lighting Packed and assembled cameras and lights for onsite stage sets and rental use
Education
Graduate - Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Cinema and Television Arts
California State University
Skills
- Proficient in Microsoft Office
- Knowledge in Photoshop
- Knowledge in Adobe Premiere Pro and Final Cut Pro
- Well versed in social media: Instagram, Facebook, and Twitter
- Excellent Communication and Listening Skills
- Time Management
Timeline
Data Entry /Sales Representative
Rubber-Cal
04.2022 - Current
Independent Contractor
Uber Eats/Instacart
04.2021 - 04.2022
Professional fundraiser/Training specialist
Mamba Charity Events
11.2020 - 03.2021
Intern
Newport Beach Film Festival
02.2020 - 03.2020
Internet Sales Fulfillment
Future Events Group Inc
09.2019 - 05.2020
Sales Associate
Gold Coast Tickets and Events
04.2016 - 08.2019
Intern
Phase 3 Studios
06.2014 - 07.2014
Graduate - Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Cinema and Television Arts
California State University
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