CECILIA CHARLES CASAS
Greenville,SC
Summary
Goal-oriented professional, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always prepared to give 100% in every task given. Never afraid to get out of my comfort zone in learning new tasks. Skilled leader and analytical problem-solver, Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CLS Training Coordinator
Baker & Taylor Company
10.2021 - 02.2023
- Responsible for physical application of processing components to products such as books, in a quality oriented manner in order to prepare product for library shelving and distribution.
- Application of components such as labels, ink stamping, and protective jackets over hard cover books per library specifications to prepare product for library shelving.
- Trained and supervised new employees to apply best practices and comply with safety procedures and regulations.
- Produced training manuals, presentations and resources for enhanced learning.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Built and maintained professional relationships with coworkers.
Outbound Problem Solver
AMAZON
02.2020 - 10.2021
- problem solve all the damaged packages or packages that are unable to be scanned
- Leveraged technology to troubleshoot and track issues efficiently.
- Revised orders on computer before packing them, then pack according to the product. Add labels send off to the next department.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Sales Representative
Big Moe’s Furniture
07.2016 - 12.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiating prices and emphasizing product features based on customers preferences
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoting prices, credit terms or other bids depending on each person's specification
- After closing a sale, start to inform customers of estimate delivery schedules, warranties, or other information pertaining to purchased product
- Complete expense reports or other paperwork at the end of the day.
Front Desk Receptionist
Volt Pro Electric
08.2016 - 06.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Set up and manage paper work, invoices and cost of materials.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintain scheduling and event calendars for each job that came up.
- Managed multiple tasks and met time-sensitive deadlines.
Education
TCC - PC Repair & Network Tech
Athens Technical College
Athens, GA12.2022
TCC - Early Childhood Development
Athens Technical College
Athens, GA05.2021
High School Diploma -
Cedar Shoals High School
Athens, GA05.2016
Skills
- Bilingual (English-Spanish)
- Verbal and Written Communication
- Computer & MS Office Proficiency
- Customer Service and Assistance
- Problem Solver
- Public Speaking
- Curriculum Planning
Certification
- First Aid CPR AED
Timeline
CLS Training Coordinator
Baker & Taylor Company
10.2021 - 02.2023
Outbound Problem Solver
AMAZON
02.2020 - 10.2021
Front Desk Receptionist
Volt Pro Electric
08.2016 - 06.2019
Sales Representative
Big Moe’s Furniture
07.2016 - 12.2018
TCC - PC Repair & Network Tech
Athens Technical College
TCC - Early Childhood Development
Athens Technical College
High School Diploma -
Cedar Shoals High School
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