Cecilia Reyes

• DoorDash (2014 - Present)
• Uber (2022 - Present)
• Instacart (2020 - Present)
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Satisfied customers with quick, accurate service under tight deadlines.
• Consistently met customer expectations by delivering prompt and accurate service.
• Assessed customer needs quickly by engaging in direct communication.
• Ensured high-quality standards during item selection and handling.
• Worked with store staff to address and resolve inventory issues or discrepancies.
• Developed innovative ideas and solutions that improved team performance and outcomes.

• Supported production and packaging of cannabis products to ensure timely delivery.
• Maintained product quality and consistency in a fast-paced environment.
• Followed strict compliance, sanitation, and safety procedures.
• Coordinated with diverse coworkers to resolve issues and meet production goals.
• Worked with cross-functional teams to achieve goals.
• Collaborated with team members to meet project objectives and deadlines.

• Educated customers on THC/CBD strains and consumption methods, enhancing their decision-making.
• Ensured compliance with Arizona cannabis laws and ID verification procedures.
• Maintained compliance with state regulations regarding cannabis sales and distribution.
• Handled cash transactions and maintained accurate registers.
• Handled cash transactions and maintained accurate registers to ensure financial integrity.
• Researched industry trends and monitored changes in state cannabis regulations.
• Collaborated with management to create innovative sales strategies, boosting customer engagement.
• Clarified benefits of various cannabis products, facilitating informed customer selections.

• Sorted packages by size and destination to streamline processing workflow.
• Scanned and sorted packages using handheld scanners according to destinations.
• Ensured safety and productivity standards while loading and unloading packages.
• Collaborated with team members to consistently meet daily shipping targets.
• Trained new employees on package handling techniques to ensure compliance with safety standards.
• Inspected packages for damage and reported issues to supervisors promptly.
• Operated heavy machinery, including forklifts and pallet jacks, following safety protocols.

• Managed inventory, shipping, and receiving in a high-volume environment.
• Organized and sorted inventory to ensure efficient location management and retrieval.
• Sorted packages efficiently for timely dispatch to distribution centers.
• Inspected incoming shipments for accuracy and quality compliance.
• Collaborated with team members to enhance sorting processes, improving overall workflow.
• Trained new associates on sorting techniques and safety protocols to ensure compliance and operational readiness.

• Provided exceptional customer service, fostering a welcoming atmosphere for guests.
• Guided customers in menu selections and resolved inquiries efficiently.
• Informed customers about promotions and loyalty programs, improving their overall experience.
• Processed payments using cash register or POS system, ensuring accurate transactions.
• Maintained cleanliness and organization of the front-line service area.
• Completed tasks designated by management to support daily operations.

• Promoted from in-shop team member to delivery driver to General Manager.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Managed daily operations and staff scheduling for efficient team performance.
• Directed daily operations of fast-paced sandwich shop ensuring quality and efficiency.
• Delivered high-level customer service in a fast-paced environment.
• Resolved customer complaints to uphold high satisfaction levels and foster repeat business.
• Trained and mentored staff on food preparation and customer service standards.
• Oversaw inventory, cash handling, and store operations.
• Managed inventory levels and ordered supplies to maintain stock availability.
• Implemented promotional strategies that increased customer engagement and contributed to sales growth.
• Oversaw compliance with health regulations and safety procedures in the workplace.
• Ensured compliance with local health department regulations regarding food safety standards.

• Sanitized restrooms and high-touch surfaces, promoting guest safety and comfort.
• Cleaned and maintained public areas, enhancing guest experience and satisfaction.
• Conducted routine inspections to uphold cleanliness standards.
• Managed inventory of cleaning supplies and equipment, ensuring availability for seamless operations.
• Collaborated with team members to maintain cleanliness during events.
• Fulfilled guest requests for extra services or supplies.
• Cleaned lawn and event center row seats along with bathrooms, including toilets, and sinks.

• Greeted and welcomed guests at the front desk with a friendly demeanor.
• Managed check-ins and check-outs efficiently for incoming and departing guests.
• Answered phone calls and addressed inquiries, enhancing guest experience with timely information about hotel services.
• Maintained accurate records of reservations and guest information in the system.
• Assisted guests with special requests, ensuring a comfortable stay experience.
• Collaborated with housekeeping to streamline room readiness for arriving guests, contributing to overall guest satisfaction.
• Handled cash transactions and processed payments securely, ensuring accurate financial records at the front desk.

• Restocked items to maintain optimal inventory levels and support customer needs.
• Monitored stock levels to ensure product availability for customers.
• Organized merchandise on shelves for easy customer access and visibility.
• Arranged product on shelves following merchandising guidelines.
• Ensured all products were correctly priced and tagged before stocking shelves.
• Communicated with management about inventory shortages or product issues.
• Assisted customers in locating products on the shelf or in the backroom.
• Organized backroom areas, ensuring all items were properly stored and labeled.
• Provided excellent customer service by responding courteously to inquiries.
• Assisted customers with carrying large purchases out of the store.
• Arranged seasonal displays to enhance visual appeal and attract customer interest.
• Followed sales promotion details and plan-o-grams to ensure accurate product presentation.

• Gathered transmission parts for builder projects, ensuring timely assistance for each builder.
• Coordinated with vendors to secure parts for immediate transmission build commencement.
• Managed inventory and supplies to ensure materials were available when needed.
• Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
• Supported and guided colleagues in fostering a collaborative work environment.
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• Delivered exceptional service and support to customers through in-person and phone interactions.
• Enhanced customer satisfaction by developing innovative solutions to address challenges.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Leveraged software and tools to improve workflows and enhance overall performance.

Obtained medical discharge after sustaining a broken foot during pre-training activities.

Served as MOS 94E [Avionic Communication Equipment Repairer], maintaining and repairing avionic communication equipment.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.