Cecilia L. Carter
Ontario,CA
Summary
Highly-motivated employee with customer service, multitasking, and time management abilities with the desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Fire Dispatcher II
Los Angeles County Fire Department
Los Angeles, CA
07.1990 - 10.2022
- Ensured accuracy of data entry into computer systems for calls for service.
- Receives and responds to requests for emergency services from the public via 911 electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Dispatched appropriate personnel and equipment.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch.
- Operates computerized telephone equipment that enables dispatchers to maintain communications with public safety agencies, private safety agencies, and non-emergent agencies.
- Train dispatch personnel in basic communication center operations in accordance to existing policy and procedure.
Education
High School Diploma -
Compton High School
Compton, CA06-1978
Skills
- Effective communications
- Active listening
- Patience
- Friendliness
- Critical thinking
- Empathy
- Problem solving
- Multitasking
Affiliations
- Volunteer - Toy Drive with Los Angeles County Fire Department
- Jazz concert
- Networking
- Cooking for my family
Languages
English
Full Professional
Accomplishments
- Exemplary Service Award
- Trainer
- Uniform Coordinator
- House Fund Representative
References
References available upon request.
Timeline
Fire Dispatcher II
Los Angeles County Fire Department
07.1990 - 10.2022
High School Diploma -
Compton High School
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