ZACHARY REGAN
Dispatch Supervisor
FRAZIER PARK,CA
Summary
Extensive experience in working within the Kern County EMS system to efficiently handle both emergency and non-emergency calls as well as extensive knowledge of the Kern County Area
Overview
18
18
years of professional experience
1
1
Certification
Work History
FIRE DISPATCHER II
KERN COUNTY FIRE DEPARTMENT
09.2012 - Current
- Responsible for receiving and dispatching all fire, medical and rescue calls within 8,000 square miles of Kern County.
- 12 years dispatch experience
- 4 years Supervisor Experience
- 2 years as Training Coordinator
- Part of the CAD team for over 6 years
- Worked large incidents such as the Erskine Fire in 2016 and the day after the Ridgecrest Earthquake in 2019
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch fire and EMS while tracking data in real-time.
- Remained certified as EMD/EFD and CTO
- Certified D-110 and D-310
- Spent time at South Ops working aircraft and Expanded Dispatch along with CDF Aircraft Dispatching Course
- Liason between field units along with other in county agencies such as Mercy Air and Cal Star helicopters
- Required to stay up to date with all Kern County EMS Policy updates
- Responsible for changing all Fire Responses to any updated call types from the Kern County EMS System.
Warehouse Worker
Anheuser-Busch
03.2010 - 09.2012
- Loaded and unloaded semi trucks with loaded pallets of beer
- Certified as forklift operator
- Scheduled Beer changes with different bottle types and truck loads through 3rd party with bottle deliveries
- Worked in multiple areas of the Brewery with multiple job types handled
Waiter
Flying J Cookery
04.2006 - 03.2010
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed closing duties by emptying trash and polishing silverware.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education
High School Diploma -
FRAZIER MOUNTAIN HIGH SCHOOL
Frazier Park5 2009
Skills
- Leader
- Personable
- Map reading abilities
- Information documentation
- Computer-based dispatch systems
- Critical thinker
- Work ethic
- Customer service
- Computer skills
- Reliable
- Trustworthy
- Conflict resolution
- Decision-making
- Active listening
Accomplishments
- Dispatcher of the year in 2014
- Hall lifesaver award for a save over the phone of a teen in East Bakersfield
- Recognized through Kern County republican leader Kevin Mccarthy and board members for work during the Ridgecrest earthquakes and Erskine Fire
- Recognized through Rave 911 for locating 4 occupants with the use of Rave 911 involved in a rollover accident in Piute Mountains 5oo ft down a hillside
Certification
- EMD
- EFD
- CTO
- CPR/FIRST AID
- Radio Operator for wildfires (RADO)
- C-310
- D-310
Timeline
FIRE DISPATCHER II
KERN COUNTY FIRE DEPARTMENT
09.2012 - Current
Warehouse Worker
Anheuser-Busch
03.2010 - 09.2012
Waiter
Flying J Cookery
04.2006 - 03.2010
High School Diploma -
FRAZIER MOUNTAIN HIGH SCHOOL
- EMD
- EFD
- CTO
- CPR/FIRST AID
- Radio Operator for wildfires (RADO)
- C-310
- D-310
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