Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cecilia Mercedes Prado

Holiday,FL

Summary

Dynamic Hospitality Manager with a proven track record at Golden Corral Buffet & Grill, enhancing guest experiences through effective workforce scheduling and employee training. Recognized for boosting customer service ratings significantly by fostering teamwork and maintaining health compliance standards, ensuring operational excellence and a positive dining environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospitality Manager

Golden Corral Buffet & Grill
09.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written in English and Spanish.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Close P.O.S and deposit the money in the drop-box.
  • Make sure everything is properly closed and put away before closing the store.
  • At the end, fill in all the paper work and turn it in to the Accounting Department.
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.

Marketing Associate

Camping World
08.2020 - 09.2022
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
  • Implemented customer relationship management system to better track and analyze customer interactions.

Hospitality Manager

Golden Corral Buffet and Grill
01.2019 - 03.2020
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Handling Money for night closing, making sure P.O.S. are ready for next morning and depositing the end of the days profits.
  • Sending all the information of the end of the day to Accounting Department.
  • Making sure that everything is shut down and ready for next day.

Hospitality Worker

Hyatt Place Lutz/Wesley Chapel
01.2019 - 12.2019
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food, beverages, liquor and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.

Shift Manager

Hanna Andersson
02.2016 - 01.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Front of House Manager

Sweet Tomatoes
02.2016 - 01.2018
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Education

E.S.L. Education - Education

Harmon Hall Institute Mexico
Mexico City, Mexico
11-1999

Skills

  • Workforce scheduling
  • Employee training
  • Health compliance expertise
  • Guest experience enhancement

Certification

  • Certified C.A.M., Golden Corral Buffet & Grill - Expire 2030

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hospitality Manager

Golden Corral Buffet & Grill
09.2021 - Current

Marketing Associate

Camping World
08.2020 - 09.2022

Hospitality Manager

Golden Corral Buffet and Grill
01.2019 - 03.2020

Hospitality Worker

Hyatt Place Lutz/Wesley Chapel
01.2019 - 12.2019

Shift Manager

Hanna Andersson
02.2016 - 01.2018

Front of House Manager

Sweet Tomatoes
02.2016 - 01.2018

E.S.L. Education - Education

Harmon Hall Institute Mexico

Similar Profiles

CREATE PROFILE