Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cecilia Isabella Burgos

San Francisco,CA

Summary

Customer service professional with extensive experience at US Foods, recognized for excellence in conflict resolution and communication. Proficient in cash handling and POS operation, consistently improving customer experiences and boosting sales performance. Strong commitment to teamwork and reliability contributes to seamless operations and high customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

US Foods
Tracy, CA
08.2021 - 08.2024
  • Responded to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional support.
  • Managed account updates and order tracking with accuracy and confidentiality.
  • Worked collaboratively with Sales and Logistics to improve service delivery and resolve issues.

Sales Associate / Cashier

Harley-Davidson
Livermore, CA
03.2020 - 06.2021
  • Processed sales transactions efficiently and maintained register accuracy.
  • Engaged with customers to promote products and create a welcoming shopping experience.
  • Assisted with store presentation, merchandising, and general upkeep.

Sales Associate / Cashier

Dick's Sporting Goods
Dublin, CA
07.2020 - 10.2020
  • Handled cash and card transactions in a high-traffic retail setting.
  • Supported stock replenishment and ensured sales floor readiness.
  • Delivered prompt and courteous customer assistance, contributing to overall store performance.

Education

High School Diploma -

Merrill West High School
Tracy, CA

Skills

  • Customer service and sales support
  • Cash handling and POS operation
  • Store merchandising and stocking
  • Front-end operations
  • Inventory management
  • Cleanliness and safety awareness
  • Communication and teamwork
  • Conflict resolution and problem solving
  • Time management and reliability

References

Glenda Windham, Customer Service Manager, US Foods, (209) 652-6998

Timeline

Customer Service Representative

US Foods
08.2021 - 08.2024

Sales Associate / Cashier

Dick's Sporting Goods
07.2020 - 10.2020

Sales Associate / Cashier

Harley-Davidson
03.2020 - 06.2021

High School Diploma -

Merrill West High School
Cecilia Isabella Burgos