Cecilio Gonzalez
Lancaster,PENNSYLVANIA
Summary
Dynamic professional with a proven track record at Hotel Marriott, excelling in customer service and organization. Spearheaded housekeeping improvements and resolved guest complaints swiftly, significantly enhancing guest satisfaction. Skilled in cash handling and product promotion, adept at boosting sales and fostering team productivity. Brings a blend of strong organizational abilities and exceptional customer service skills to the table.
Overview
3
3
years of professional experience
Work History
Hotel Marriott
Housman and Customer Service
06.2021 - 07.2022
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Supermarket Cashier
Cashier Customer Service
12.2021 - 04.2022
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
Sally Beauty
Cashier Customer Service
06.2023 - Current
- Developed successful partnerships with local businesses to cross-promote services, increasing brand visibility in the community.
- Maintained comprehensive knowledge of industry trends and developments to offer informed recommendations to both clients and staff members.
- Implemented comprehensive safety protocols in compliance with state regulations, ensuring a safe and healthy environment for both clients and staff.
- Recruited talented professionals to join the salon team, creating a diverse group of skilled stylists and beauty experts.
Education
12 - 4 Years
McCaskey High School
Lancaster, PA05.2024
Skills
- Strong Organization
- Customer Service
- Product Promotion
Cashier
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Sally Beauty
Cashier Customer Service
06.2023 - Current
Supermarket Cashier
Cashier Customer Service
12.2021 - 04.2022
Hotel Marriott
Housman and Customer Service
06.2021 - 07.2022
12 - 4 Years
McCaskey High School
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