Cecily Crawford
Bryant,AR
Summary
Enrollment specialist with over 10 years of experience in managing comprehensive enrollment processes for home care and facility services. Expertise in navigating complex insurance workflows while ensuring regulatory compliance. Strong collaboration skills with healthcare providers and case managers to enhance service delivery and boost patient satisfaction.
Overview
13
13
years of professional experience
Work History
Human Resources Assistant
Paycor
, Arkansas
12.2023 - Current
- Guided employers through payroll submission and W-2 processing, ensuring compliance and accurate record delivery.
- Conducted daily audits and reconciliations of confidential employee records, ensuring data integrity and compliance in payroll processing.
- Coordinated benefits enrollment for clients, increasing completion rates and elevating client satisfaction.
- Troubleshot client issues and created support tickets to ensure timely resolution and maintain payroll accuracy.
- Explained payroll and HR software features to new clients, enhancing onboarding experience and minimizing support requests.
- Trained new hires and internal staff on platform features through step-by-step guides and live demos, improving adoption and reducing follow-up support needs.
Benefits Specialist
Gallagher
, Arkansas
10.2019 - 12.2023
- Coordinated annual open enrollment, managing HRIS setup and organization-wide communications for enrollment windows.
- Conducted benefit education sessions for new and existing employees, enhancing plan selection accuracy and understanding.
- Resolved HRIS and benefits issues by troubleshooting or escalating to support, ensuring timely problem resolution.
- Automated routine benefits tasks using advanced software, streamlining processing and minimizing manual workload.
- Provided personalized enrollment coaching during peak periods, clarifying complex plan features and achieving marked gains in employee confidence and decision accuracy.
- Optimized communication cadence for benefit deadlines with segmented reminders and clear action steps, increasing response consistency and decreasing missed enrollments.
Insurance Verification Specialist
BroadPath Healthcare Solutions
, Arkansas
09.2016 - 10.2019
- Implemented verification checklists for new enrollments, identifying coverage inconsistencies early to support smoother reimbursement processes.
- Processed medical claims with billing and payments, ensuring timely claims resolution and maintaining data integrity.
- Educated Medicare-eligible members on Part A and Part B benefits, enhancing member understanding and ensuring accurate enrollment.
- Advised under-65 members on health insurance options across multiple carriers, increasing plan selections and client retention.
Office Administrator
Central Arkansas Development Council
Arkadelphia, AR
02.2014 - 08.2016
- Processed enrollment documentation and maintained vaccination records in compliance with regulations.
- Managed Head Start program applications, determining eligibility using federal, state, and local guidelines.
- Partnered with family advocates and teachers to resolve complex enrollment cases, ensuring service continuity.
- Trained administrative staff on intake procedures and compliance documentation to boost team confidence.
- Audited application workflows to identify errors, implementing corrective checks for improved accuracy.
- Developed outreach materials and internal guides to clarify enrollment requirements and simplify processes.
- Coordinated procurement for building and playground repairs, ensuring vendor compliance and cost control.
- Planned and executed Head Start graduation events, enhancing organization and stakeholder communication.
Education
BA - Psychology
Henderson State University
Arkadelphia, AR01-2010
High School Diploma -
Arkadelphia Senior High School
Arkadelphia, AR05-1999
Skills
- Payroll Management administration
- Benefits administration
- HR Administration management
- Employment and labor law expertise
- HR analytics
- CRM software proficiency
- Data entry accuracy
- Legal research and analysis
- Federal acquisition regulations
- Customer service and support
- Training development programs
- Conflict resolution techniques
- Teamwork and collaboration
- Positive workplace attitude
- Employee engagement strategies
- Communication skills
- Claims processing
Personal Information
Title: Human Resources Assistant
Timeline
Human Resources Assistant
Paycor
12.2023 - Current
Benefits Specialist
Gallagher
10.2019 - 12.2023
Insurance Verification Specialist
BroadPath Healthcare Solutions
09.2016 - 10.2019
Office Administrator
Central Arkansas Development Council
02.2014 - 08.2016
BA - Psychology
Henderson State University
High School Diploma -
Arkadelphia Senior High School