Cecily Fortenberry

• Created and maintained daily Revenue Cycle performance reports and Excel dashboards, ensuring data accuracy, trend visibility, and leadership-ready reporting

• Verified, audited, and organized large volumes of billing and operational data, ensuring data integrity and accuracy for reporting

• Managed monthly client and Skilled Nursing Facility (SNF) billing workflows, including invoice generation, distribution, payment verification, and account reconciliation

• Resolved outstanding accounts receivable balances through proactive phone and email follow-up, enhancing collection timeliness and account resolution

• Applied account adjustments, discounts, and payment postings while validating billing accuracy and compliance with internal financial procedures

• Coordinated office operations by managing supply inventory, forecasting business needs, and placing cost-conscious purchase orders

• Maintained and organized critical Revenue Cycle Management documentation, supporting leadership access, compliance, and operational efficiency

• Submitted and tracked facility work orders and maintenance requests, ensuring uninterrupted business office operations

• Coordinated logistics with internal departments and external vendors, including office-wide pickup and delivery scheduling

• Scheduled leadership meetings, managed calendars, and prepared administrative support materials for cross-functional teams

Managed credentialing workflows and administrative operations, ensuring efficient task execution.

• Served as temporary backup for Administrative Assistant functions while maintaining credentialing responsibilities, ensuring continuity of departmental workflows

• Identified workflow inefficiencies and supported standardization of processes to improve billing and administrative turnaround times

• Verified provider credentials and licenses for compliance with regulatory standards.
• Coordinated with medical staff to efficiently gather required documentation for timely credentialing.
• Maintained accurate records in electronic credentialing databases and systems.
• Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
• Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
• Processed re-credentialing applications for existing providers, ensuring adherence to contractual requirements.
• Conducted background checks on potential providers utilizing various resources including state licensing boards, OIG and GSA Exclusion List, NPDB.
• Participated in periodic audits of credentialing files to maintain compliance with applicable regulations and policies.
• Coordinated with internal departments such as medical staff services or risk management to resolve any issues identified during the verification process.
• Maintained comprehensive records of provider data in the credentialing database system to support compliance and reporting.
• Participated actively in special projects or initiatives pertaining to improvement of operational efficiency within the department.
• Researched discrepancies between submitted provider data and verified sources.
• Completed enrollments into Medicaid, Medicare and private insurance plans.
• Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.