Cecily Gonzales
Cleveland,OH
Summary
A dedicated and hardworking veteran who served as a veterinarian technician and HR experience in the Army for nearly 8 years. An experienced advanced medical support assistant with 6 months of knowledge in physical therapy. Demonstrates strong skills in problem-solving and patient chart management, with a proven track record of reducing scheduling errors and increasing patient attendance. Easily adaptable to any environment and works efficiently both alone or as a team. Maintains good relationships with coworkers.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Edward Hines Jr. VA Hospital
04.2024 - 10.2024
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Enhanced veteran satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Boosted veteran satisfaction by providing compassionate care and promptly addressing needs during visits.
- Scheduled veteran appointments and multiple return to clinics.
- Managed and monitored return to clinic tracking system.
- Contact: Tychiara Smith (708) 901-1120
Human Resource
531st Hospital Center/Battalion
01.2019 - 01.2023
- 531st Hospital Center Battalion S-1, working closely to the command teams
- Verified, updated, and uploaded documents to personnel records
- Oversaw personnel activities and functions and ensure personnel compliance with policies
- Processed requests for promotions, reductions, transfers, reenlistments, leaves, retirements and discharges
- Maintained annual personnel record reviews, records of emergency, and life insurance updates on Microsoft Excel spreadsheet
- Took lead on meetings for commanders updates
- Monitored and processed requests for military and special pay programs, BAH, personnel security clearance, and orders for temporary duty and travel
- Worked front desk assisting multiple customers and answered phone calls
- Contact: Leticia Mendoza (559) 719-0081
Veterinarian Technician
531st Hospital Center
11.2017 - 01.2019
- Company Overview: 531st Hospital Center is an MTOE unit consisting of multiple medical detachments ready to deploy when essential personnel are needed
- Worked together as a team to set up clinics out in the field
- Taught classes to junior enlisted on how to administer vaccines
- Bandaged and treated wounds
- Assisted in euthanasia of animals
- 531st Hospital Center is an MTOE unit consisting of multiple medical detachments ready to deploy when essential personnel are needed
Veterinarian Technician
The Dog Center
10.2016 - 11.2017
- Company Overview: The Dog Center, located on Lackland Air Force Base, is the biggest fast paced working dog hospital in the United States
- Performed routine lab tests
- Sedated, inserted catheter, and intubated a dog in a timely manner
- Monitored patients under anesthesia
- Managed patient records
- Successfully passed monthly crash cart inspections
- The Dog Center, located on Lackland Air Force Base, is the biggest fast paced working dog hospital in the United States
Education
HS Graduate -
Tulare Western Highschool
Skills
- Secret Clearance
- Active Listener
- Hard Working
- Detail Oriented
- Effective Communication
- Interpersonal Skills
- Organization
- Teamwork and Collaboration
- Inventory Management
- Microsoft Office
- Technology Skills
- Friendliness
- Empathetic
- Time Management
- Customer Service
- Patient Chart Management
- Ability to Multitask
- Typing
- Adaptability and Flexibility
- Proofreading
- Attention to Detail
- Situational Awareness
- File Management
- Technology Planning skills
- Prioritizing
- Email Etiquette
- Meeting Deadlines
- Problem Solving
- HIPAA Compliance Understanding
- Medical billing experience
- Appointment Scheduling Expertise
- Patient Scheduling
Accomplishments
- Army Achievement Medal
- Army Good Conduct Medal x2
- National Defense Service Medal
- Global War on Terrorism Medal
- Humanitarian Service Medal
- Armed Forces Service Medal
- Army Service Ribbon
- Mechanic Badge
Hobbies and Interests
- Medical Field
- Administration
- Customer Service
Timeline
Advanced Medical Support Assistant
Edward Hines Jr. VA Hospital
04.2024 - 10.2024
Human Resource
531st Hospital Center/Battalion
01.2019 - 01.2023
Veterinarian Technician
531st Hospital Center
11.2017 - 01.2019
Veterinarian Technician
The Dog Center
10.2016 - 11.2017
HS Graduate -
Tulare Western Highschool
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