Cecily Overton
Wailuku,HI
Summary
Proven leader and innovator: I have built Maui Camping Vehicles LLC from the ground up with innovative business development and exceptional customer care.
Adaptable, fast, and eager learner: As a business owner, I have enjoyed acquiring, and implementing so many skill sets, including hands on labor, bookkeeping, hiring, training, web design, and proficient use of many platforms and programs.
Efficient and creative problem-solver: I am passionate about streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Optimal outcome driven: I am very motivated when dedicating maximum effort towards achieving successful results
Overview
20
20
years of professional experience
Work History
Co-Owner
Maui Camping Vehicles LLC
10.2019 - Current
- Established foundational processes for business operations.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
Cleaning Business Owner
Self Employed Services
01.2013 - 09.2019
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess individual needs and propose custom solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account employee strengths.
- Recruited, hired, and trained personnel,
- Observed each employee's individual strengths and created a safe environment to improve areas of weakness.
Line Cook
Many Places
01.2005 - 08.2017
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Developed innovative, creative menu items and recipes.
Education
Associate of Science - Psychology
University of Hawaii Maui College
Kahului, HI05.2022
Skills
- Small business operations
- Sales Strategies
- Business Development and leadership
- Innovation mindset
- Customer Service
- Decision-Making
- Delegating, and Training
- Operations Management
creative projects
I really feel passionate and inspired when given the opportunity to work on a number of creative projects, ranging from web design, and workflow automation, to writing, painting, and jewelry making.
Timeline
Co-Owner
Maui Camping Vehicles LLC
10.2019 - Current
Cleaning Business Owner
Self Employed Services
01.2013 - 09.2019
Line Cook
Many Places
01.2005 - 08.2017
Associate of Science - Psychology
University of Hawaii Maui College
Similar Profiles
Vessna LundgrenVessna Lundgren
Network Administrator at Kupono LLC - Maui High Performance ComputingNetwork Administrator at Kupono LLC - Maui High Performance Computing
Jonah BasurtoJonah Basurto
Game Master/Receptionist at Maui Escape Rooms LLCGame Master/Receptionist at Maui Escape Rooms LLC
Jeremiah SavageJeremiah Savage
Owner at Maui Community Consulting LLCOwner at Maui Community Consulting LLC