Cecily Williams
Tucson,AZ
Summary
Proven track record in enhancing customer loyalty and resolving conflicts with a professional demeanor, as demonstrated at Arizona Department of Economic Security. Skilled in Microsoft Excel and active listening to resolve issues and resolve them with ease, adept at transforming high-stress situations into positive outcomes, significantly improving customer satisfaction. Expert in leveraging mixology knowledge to increase bar revenue and foster repeat business. Open to learning and incorporating new and useful skills to add to my work skillset.
Overview
9
9
years of professional experience
Work History
Mixologist
Flying V Bar and Grill
01.2019 - 11.2021
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Prepared classic, modern, and unique cocktails for each customer.
Customer Service Representative
Arizona Department of Economic Security
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mixologist
Zen Rock
08.2017 - 12.2018
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Mixed unique and interesting cocktails for customers, including bar specials.
Mixologist
Denim and Diamonds
01.2014 - 07.2017
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
Education
GED -
Southern Arizona
Tucson05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Conflict Mediation
Hobbies
Camping
Hiking
Social Networking
Timeline
Customer Service Representative
Arizona Department of Economic Security
06.2022 - 05.2023
Mixologist
Flying V Bar and Grill
01.2019 - 11.2021
Mixologist
Zen Rock
08.2017 - 12.2018
Mixologist
Denim and Diamonds
01.2014 - 07.2017
GED -
Southern Arizona
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