Cecily A. Turner
Neptune Township,NJ
Summary
Adept in technical troubleshooting and renowned for punctuality, I significantly enhanced customer satisfaction at Cablevision by mastering first call resolution and streamlining appointment processes. My expertise in customer service and problem-solving, backed by a solid track record in call center operations, positions me as a valuable asset to any team.
Overview
26
26
years of professional experience
Work History
Customer Care Representative
Star Installations
Ocean Township, NJ
01.2007 - 06.2025
- Provided remote support to customers experiencing technical difficulties.
- Provided customer education on system use and problem prevention techniques.
- Coordinated with other technicians to complete projects efficiently.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Customer Support Specialist
Cablevision
Tinton Falls, NJ
09.2001 - 05.2003
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Investigated customer complaints regarding product quality or service rendered.
- Provided remote support to customers experiencing technical difficulties.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Customer Service Representative
Snelling Personnel Services
Shrewsbury, NJ
06.1999 - 05.2001
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Some College (No Degree) -
Brookdale Community College
Lincroft, NJuncertified - Computer Support Technician With Netwoorking
Star Technical Institute
Ocean Township,NJSkills
- Punctuality and reliability
- Technical troubleshooting
- Customer service
- Call center experience
- Problem resolution
- Data entry
- Appointment scheduling
- First call resolution
Affiliations
- Avid colorist
- Fragrance enthusist
- enjoys nature or anything nature related
Proud Homemaker
- taking care of my son and special needs daughter
- running and mainlining a household
- keeping and scheduling appointments for myself and the children
- enjoying the time spent with my children
Timeline
Customer Care Representative
Star Installations
01.2007 - 06.2025
Customer Support Specialist
Cablevision
09.2001 - 05.2003
Customer Service Representative
Snelling Personnel Services
06.1999 - 05.2001
Some College (No Degree) -
Brookdale Community College
uncertified - Computer Support Technician With Netwoorking
Star Technical Institute