Simond Weckerle
Tampa,Florida
Summary
Hardworking job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Rooms To Go
Seffner, FL
10.2025 - Current
- Resolved customer inquiries regarding product information and order status efficiently.
- Managed complex customer complaints, ensuring timely resolution and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
ERS Operator
VelocityEHS
Tampa, FL
06.2019 - 07.2025
- Handled Customer Service and Emergency Responses calls.
- Conducted Hazardous Materials spill reports.
- Notifications of proper Agencies for proper emergency response.
- Reading of Safety Datas Sheets to customers in instances of exposures.
- Data Entry.
- Trained new team members on standard operating procedures and best practices.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Collaborated with cross-functional teams to streamline operational workflows.
Education
GED -
Keating
Pueblo02-2003
Skills
- Attention to detail
- Call center experience
- Microsoft Excel
- Efficient multitasking
- Data entry
- Customer service
- Computer skills
- Punctual and dependable
- Complaint handling
- Problem resolution
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Email communication
- Phone etiquette
- Issue follow up
- Punctuality and reliability
- Calm under pressure
- Issue and complaint resolution
- De-escalation techniques
- Knowledgeable with Calabrio, Outlook and Webex
Timeline
Customer Care Representative
Rooms To Go
10.2025 - Current
ERS Operator
VelocityEHS
06.2019 - 07.2025
GED -
Keating