Lisdey Hopkins
Chandler,AZ
Summary
With fast and diligent skills, I am looking to excel within the company that will benefit from my excellent customer service as well as multitasking skills, motivated to learn everything about the new position I will be at and take the knowledge that I already have from previous work experience. My goal is excel within the company and make it a long lasting career. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Marbella Club Hotel
Spain. , Marbella.
07.2022 - 03.2023
- Answered inbound calls to greet and assist customers with various needs and questions
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Aloha Hill Resort
Marbella, Spain
05.2016 - 02.2022
- Updated account information to maintain customer records
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer and created welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Golf Coordinator
Simons Golf Course
Copenhagen, Denmark
02.2013 - 03.2016
- Customer service in person and over the phone
- Participated in planning and implementing new procedures, policies and systems
- Coordinated business events and travel requirements for senior managers
- Coordinated schedules, assignments, and workflow to optimize productivity
- Determined merchandise prices and rates
Education
LICENSED ESTHETICIAN -
The Studio Academy of Beauty
Chandler, AZ07-2011
Skills
- Detail oriented
- Effective Communication
- Problem-Solving
- Customer Service
- Attention to Detail
- Efficient Multitasking
- Flexible Schedule
- Teamwork and Collaboration
- Issue Resolution
Languages
Italian
Native/ Bilingual
Spanish
Native/ Bilingual
German
Professional
Portuguese
Native/ Bilingual
Danish
Limited
English
Native/ Bilingual
Timeline
Customer Care Representative
Marbella Club Hotel
07.2022 - 03.2023
Customer Service Representative
Aloha Hill Resort
05.2016 - 02.2022
Golf Coordinator
Simons Golf Course
02.2013 - 03.2016
LICENSED ESTHETICIAN -
The Studio Academy of Beauty