Guadalupe Murillo

UPS- SCS Tech Support - Helix Healthcare - Remote

• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
• Maintained accurate documentation SMC incidents, ensuring proper tracking and resolution of issues.
• Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
• Collaborated with cross-functional teams for seamless incident resolution.
• Responded to customer inquiries and provided technical assistance.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

• Maintain current and in-depth understanding of new business contracts to ensure all requirements are met for inbound and outbound.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Perform inbound and outbound configuration for WMS and BMS database structure.
• Support implementations of projects. Responsibilities include Softeon system configuration, end to end QA testing, training, deployment and support.
• Identified problems, resolved issues with root cause analysis and documented solutions.
• Set up access permissions aligned with job functions.
• Ensured effective onsite support during user acceptance testing, during go love and post go live.

• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Managed internal operational standards and productivity targets.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.
• 
  

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Motivated and trained employees to maximize team productivity.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.