SALIN JOSEPH
TOLLESON,UNITED STATES
Summary
Accomplished Technical Program Manager with a proven track record at 8x8 Inc, enhancing sprint efficiency by 20% through strategic backlog optimization. Expert in Agile and Scrum methodologies, I excel in leading cross-functional, globally distributed teams. Renowned for exceptional leadership skills and a growth mindset, I drive technical solutions that align with key business objectives.
Overview
14
14
years of professional experience
Work History
Technical Program Manager/SR Business Analyst
8x8 Inc
05.2022 - Current
- Leads global, cross functional teams in a fully remote environment to develop and deliver technical solutions
- Gathers functional and technical requirements, breaking them down into epics, user stories, and technical features
- Drives technical architecture discussions and collaborates with engineers to define system designs
- Manages program backlog, sprint planning, and capacity management for engineering teams
- Implements a hybrid project management approach, blending Agile (SCRUM, Kanban) and Waterfall methodologies
- Risk & Change Management: Identifies program risks, mitigates blockers, and leads change management strategies
- Impact: Improved sprint efficiency by 20% through backlog optimization and cross-functional alignment
- Communicate the status of the program and blockers regularly with teams and stakeholders
- Perform data analysis to support the Requirement prioritization, impacts etc
- Works remotely with a globally distributed scrum team (UK, India, Manila)
Program Manager/Business Analyst
Universal Technical Institute, Inc
08.2021 - 04.2022
- Led the user engagement program to improve engagement on the student website by 65%
- Defined functional areas/features, collaborating with engineering teams to implement technical solutions
- Broken down functional to technical requirement blocks (mega epics, epics, stories)
- Defined the acceptance criteria and test cases for each of the features
- Created process flows, architecture diagrams, and test cases, ensuring smooth implementation
- Worked with different areas across the organization for program alignment, communication, and implementation
- Define the scope of the program and for each release and release plan
- Managed the backlog for the scrum teams and worked on triaging incoming new works
- Successfully led cross functional teams in a fully remote and globally distributed environment across multiple time zones
Business Analyst/Program Manager
Forever Living Products
Scottsdale
04.2020 - 07.2021
- Defined and built programs for engineering teams
- Developed architectural designs and process flows for worked toward optimization
- Took decisions on technical areas by working cross-functionally
- Developed the project plan and managed those
- Worked with product managers and engineering teams for project implementation, identifying and resolving issues/risks and solving those
- Communicated with technical and non-technical audiences on technical capability
- Collaborated with stakeholders for program development and each phase of its development
- Led cross functional collaboration between engineering, product and business teams, reducing time-to-market by 30%
- Used traditional project management methodology (waterfall) for driving the program
Business Analyst/Program Manager
Alaska USA Federal Credit Union
Glendale
07.2019 - 03.2020
- Delivered programs from inception to delivery
- Gathered requirements and broke those down into digestible blocks for scrum teams
- Communicated and translated non-technical to technical (and vice versa) requirements and discussions with internal and external teams (including public-facing communication)
- Experience describing features and/or system details and communicating technical information effectively
- Cross-functionally collaborated for program delivery and objectives
IT Business Analyst/Program Manager
Banner Health
Phoenix
12.2017 - 06.2019
- Owned the backlog (EPICS, User stories) and decisions on the priority of work
- Monitored the development of work/feature and identify areas of improvement
- Conducted user research to improve the product experience for end customers
- Communicated and maintained transparency on the status of work with stakeholders
- Performed data analysis to support product decision-making
- Provided high attention to detail and made sure requirements were captured accurately
Program Manager/Technical Writer
247 ai (artificial intelligence)
Bangalore
01.2016 - 01.2017
- Defined the product road map, managed product backlog and scrum teams
- Worked cross-functionally with product, engineering, and business to implement program objective
- Built process flows and work with teams to optimize the process and improve efficiency
- Written all the artifacts for the project and maintained the artifacts
- Worked with Kubernetes DEV team and tracked project releases
- Communicated the project status to stakeholders and customers
- Managed the process of sending release notes to customers after releases
Associate Information Developer
SAP Labs India
Bangalore
10.2014 - 01.2016
- Led the development of artifacts and scrum tasks for the development teams
- Tracked project status, communications, and releases
- Communicated with stakeholders on the project status for transparency
- Analyzed the technical requirements and created requirements blocks as user stories
- Defined the acceptance criteria for the user stories
- Led UAT testing efforts and product release updates
Business Analyst/Program Manager
Solutions Infini Technologies
Bangalore
06.2013 - 09.2014
- Developed the backlog of user stories for the scrum teams
- Helped with evangelize the product to improve the user base
- Triaged new feature requests and worked on prioritization
- Defined use cases and scenarios and worked to make sure those are addressed technically
Associate Manager Technical Pre-Sales
6D Technologies
03.2012 - 01.2013
- Identified opportunities for product improvement based on data analysis
- Conducted user research and analyzed the pain points
- Proposed improvements to the product based on user research and data analysis
- Created architecture diagrams and process flows and worked with engineering teams
- Analyzed the security vulnerable areas and worked with teams to improve those
Software Development Engineer
6D Technologies
Bangalore
03.2011 - 06.2012
- Software developer on the JAVA platform
- Developed the user interface for the customer billing portal
- Created architecture diagrams and design process flows
Education
BACHELOR OF ENGINEERING - Electronics and Communication Engineering
College of Engineering Kidangoor
12.2011
Skills
- Program Management
- Agile
- Scrum
- Kanban
- Hybrid (Agile Waterfall)
- Software Development
- Architecture
- Remote Work Experience
- Data Analysis
- Decision Making
- Attention to details
- Multi tasking
- Leadership skills
- Critical Thinking
- Quick Learner
- Passion for learning
- Written communication skills
- Verbal communication skills
- Growth mindset
- Accountable
- Respect for team members and individuals
- Developing project strategy
Technical Skills And Certifications
- Program Management: Agile, Scrum, Kanban, Hybrid (Agile + Waterfall)
- Software Development & Architecture: Worked with engineers on technical designs, system architecture, and process flows
- Remote Work Experience: Successfully managed distributed global teams across multiple time zones
- Data Analysis & Decision Making: Experience with data-driven prioritization and risk management
- Certifications: Certified in Technical Communications & Writing, BPMN 2.0 Process Modeling, PMP (In Progress)
Timeline
Technical Program Manager/SR Business Analyst
8x8 Inc
05.2022 - Current
Program Manager/Business Analyst
Universal Technical Institute, Inc
08.2021 - 04.2022
Business Analyst/Program Manager
Forever Living Products
04.2020 - 07.2021
Business Analyst/Program Manager
Alaska USA Federal Credit Union
07.2019 - 03.2020
IT Business Analyst/Program Manager
Banner Health
12.2017 - 06.2019
Program Manager/Technical Writer
247 ai (artificial intelligence)
01.2016 - 01.2017
Associate Information Developer
SAP Labs India
10.2014 - 01.2016
Business Analyst/Program Manager
Solutions Infini Technologies
06.2013 - 09.2014
Associate Manager Technical Pre-Sales
6D Technologies
03.2012 - 01.2013
Software Development Engineer
6D Technologies
03.2011 - 06.2012
BACHELOR OF ENGINEERING - Electronics and Communication Engineering
College of Engineering Kidangoor
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