Cecylia Muhalia
Locust Grove,GA
Summary
Safety-first operations leader guiding high-volume distribution and fulfillment work with ownership of productivity, quality, and team engagement. Uses KPI analysis, Apollo reporting, Gemba walks, and cross-functional coordination to improve flow, resolve exceptions, and support on-time freight movement. Builds teams through coaching, training, and clear accountability.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Lead Warehouse Worker – Auto Rebin (Inbound/Outbound Operations)
Target Flow Center
Hampton, GA
04.2024 - Current
- Lead daily DC operations with full ownership of safety, productivity, quality, and team engagement.
- Partnered cross-functionally with upstream and downstream teams to ensure timely, accurate freight flow to stores and guests.
- Utilized Gemba walks and KPIs to manage performance, resolve exceptions, and drive continuous improvement.
- Execute business plans by identifying performance gaps, addressing root causes, and implementing corrective actions.
- Serve as OPEX iBot Super User, troubleshooting equipment issues to reduce downtime and maintain operational flow.
- Implemented training programs to promote a safety-first culture among team members.
- Coach and mentor team members on standard work, safety practices, and career development; train process trainers on updates and best practices.
- Collaborate with Asset Protection to minimize shrink and protect operational integrity.
- Built inclusive, engaged teams through effective communication and resolved conflicts promptly and professionally.
Distribution Center Operations Supervisor
The Home Depot
Locust Grove, GA
02.2017 - 01.2024
- Led end-to-end distribution operations for 50+ associates, consistently meeting productivity, quality, and safety goals.
- Increased productivity 25% by optimizing workflows and measuring performance.
- Achieved 95% on-time shipment rates, exceeding operational benchmarks.
- Reduced workplace incidents by 20% by reinforcing safety standards and accountability.
- Enhanced associate engagement 30% through targeted coaching, feedback, and recognition.
- Streamlined cross-functional communication, reducing processing delays 15%.
Customer Service Manager
Walmart Supercenter
Valdosta, GA
10.2015 - 02.2017
- Improved customer satisfaction by 20% through issue resolution and targeted training.
- Achieved 98% resolution accuracy, earning recognition as Leader of the Month.
- Reduced peak wait times by 15% through cross-training initiatives.
- Oversaw daily operations for 30-associate team, ensuring adherence to company standards.
Education
Bachelor’s Degree - Business
Kenya Methodist University
Nairobi, KenyaMaster’s degree - business Admin – Strategic Management
Africa Nazarene University
Nairobi, KenyaSkills
- Warehouse operations management
- Distribution center efficiency
- KPI analysis and reporting
- Safety compliance audits
- Equipment troubleshooting
- Inventory control accuracy
- Apollo reporting systems
- Damage prevention strategies
- Cost control measures
- Employee training
- Performance improvement initiatives
- Decision making skills
- Conflict resolution techniques
- Team coaching and development
- Warehouse safety protocols
- Task delegation strategies
- Workplace cleanliness standards
- Quality assessment assurance
- First aid certification
- Time management skills
- Performance monitoring systems
- Goal setting frameworks
- Problem-solving abilities
- Supervisory experience in operations
- Workflow optimization techniques
- Communication skills proficiency
- Customer service excellence
- Inventory management practices
- Workforce planning strategies
- Information confidentiality policies
- Damage control procedures
- Warehouse functions expertise
- Budget management strategies
Personal Information
Title: OPERATIONS MANAGER | SUPPLY CHAIN LEADERSHIP
Languages
English
Full Professional
Swahili
Native/ Bilingual
Timeline
Lead Warehouse Worker – Auto Rebin (Inbound/Outbound Operations)
Target Flow Center
04.2024 - Current
Distribution Center Operations Supervisor
The Home Depot
02.2017 - 01.2024
Customer Service Manager
Walmart Supercenter
10.2015 - 02.2017
Bachelor’s Degree - Business
Kenya Methodist University
Master’s degree - business Admin – Strategic Management
Africa Nazarene University