Neal Becker

• Led end-to-end deployment of custom software solutions, ensuring seamless integration and minimal system downtime.
• Executed deployments using Ansible to enhance automation, consistency, and system reliability.
• Diagnosed and resolved deployment issues in real time, including executing rollbacks to maintain system stability.
• Coordinated with cross-functional teams and stakeholders to align deployment activities with organizational objectives and project timelines.
• Authored and maintained comprehensive release and database documentation to support ongoing operations and compliance.
• Conducted post-deployment reviews to identify process improvements, contributing to continuous enhancement of deployment strategies.
• Optimized resource allocation and task prioritization to meet tight deadlines and manage competing priorities effectively.
• Collaborated with Infrastructure teams when standing up new or replacement servers.

• Responsible for coordinating deployment activities for the Production Service Design and Development team (PSDD) Department of State, Consular Systems and Technologies (CST).
• Create, develop and modify documentation critical to the successful planning and implementation of custom software and database releases to Passport Agencies and Consular Data Centers.
• Develop and maintain ongoing working relationships by collaborating daily with the SOSi software and database development teams and interacting heavily with other CST departments including Enterprise Change Management, Enterprise Operations and Data Engineering/Database Management.
• Perform deployment of software packages to specified systems and facilities.
• Provide deployment support for other CST efforts as needed.

• Spearheaded the transition from a single PC Anywhere device to a Citrix MetaFrame farm to support increased need for remote access.
• Designed and supported continual upgrades to Citrix XenApp Server Farm up to v6.5 serving 100+ local and remote users.
• Transformed the IT Department's availability from 9-5 to 24/7 by leveraging remote support technologies.
• Drove Encryption of 70+ laptops using PGP Universal Encryption Server ensuring a high level of data security.
• Planned, configured and implemented the first SAN which consolidated 4TB of data storage.
• Directed 2 Desktop and Network Administrators as well as installed, configured and managed all Windows desktop and server Operating Systems from Windows 98 to Windows 7.
• Lead vendor to plan, design and implement 2 dozen virtualized servers utilizing VMware vSphere.
• Planned budget for IT and collaborated with Managing Partner and the Chief Operating Officer to establish appropriate budgets for a variety of diverse projects.
• Instrumental in IT provisioning of 3 office expansions by selecting and managing vendors for telecom and data cabling.
• Liaised between Chief Operating Officer and contractors.

• Migrated Netware File Server to Windows Server 2000 on a, PowerEdge, resulting in greater server reliability and infrastructure security.
• Implemented Active Directory on the network increasing security and ease of management.
• Migrated email from Eudora World Mail to Microsoft Exchange 2003 which resulted in web-based email access for remote users.
• Implemented TrackIt Help Desk for automated inventory of hardware and software preventing exfiltration of confidential client files and communications.
• Elected CPAmerica Technology Executive Committee (6 years).
• Partnered with the Chief Operating Officer to plan and implement upgrade of the telephone system from Merlin Legend to Avaya IP Office with minimal downtime.
• Collaborated with the Systems Assistant to establish and manage computer hardware lifecycles.