Cederic Candiotti
New Britain,CT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
Russell Speeder's Car Wash
Avon, CT
01.2017 - Current
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Assisted customers with inquiries about pricing, services offered.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Scheduled, assigned and supervised staff members in the car wash department.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Developed and maintained a comprehensive training program for new employees and current associates to ensure proper operational techniques.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Detailed inside of vehicles, including waxing, shampooing and vacuuming interior.
- Maintained chemical supply inventory and monitored equipment parts and machinery for proper operation and maintenance.
- Managed customer complaints and provided satisfactory solutions.
- Participated in team meetings and contributed ideas for improving service.
- Achieves financial goals by following an annual budget.
Manager in Training
Russell Speeder's Car Wash
Avon, CT
01.2015 - 12.2017
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided training to new employees on company policies and procedures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
Detail Manager
Russell Speeder's Car Wash
Avon, CT
01.2013 - 12.2014
- Provided guidance and support to team members in order to increase productivity and efficiency.
- Ensured customer satisfaction by providing excellent service and attention to detail services.
- Monitored sales trends and adjusted staffing levels accordingly.
- Monitored employee performance and provided feedback as needed.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Customer Service Representative (CSA)
Russell Speeder's Car Wash
Avon, CT
03.2011 - 12.2012
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding Full services packages and Detail services.
- Developed positive relationships with customers through friendly interactions.
Full Service Associate
Russell Speeder's Car Wash
Avon, CT
02.2010 - 02.2011
- Washed windows inside and out using appropriate cleaning solutions.
- Performed exterior car wash services, such as hand-washing, vacuuming, and drying cars.
Education
Repair Certification Program
Sonny's Car Wash College
Tamarac,FL08-2014
Combat Diver, Skydiver, EOD
Special Operation Training Center
San Lorenzo Island, Peru12-2007
Bachelor of Science - Maritime Studies
Peru Naval Academy
Lima,Peru12-2003
Skills
- Strong management skills
- Ability to supervise and train large number of personnel
- Ability to handle and execute business meeting
- Strong organizational and interpersonal skills
- Team player
- Works well under pressure
- Computer knowledge
- Sales
- Team Leadership
- Operations Oversight
- Schedule Management
- Staff Management
- Profit and loss accountability
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Russell Speeder's Car Wash
01.2017 - Current
Manager in Training
Russell Speeder's Car Wash
01.2015 - 12.2017
Detail Manager
Russell Speeder's Car Wash
01.2013 - 12.2014
Customer Service Representative (CSA)
Russell Speeder's Car Wash
03.2011 - 12.2012
Full Service Associate
Russell Speeder's Car Wash
02.2010 - 02.2011
Repair Certification Program
Sonny's Car Wash College
Combat Diver, Skydiver, EOD
Special Operation Training Center
Bachelor of Science - Maritime Studies
Peru Naval Academy
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