Cedric Bryant
Postmates by Uber
Nashville,TN
23
years of professional experience
Track record in enhancing customer satisfaction and retention through effective conflict de-escalation and team collaboration. Skilled in improving operational workflows and analyzing performance metrics for sustained efficiency.
Work History
Community Operations Lead
9 Years 4 Months- Led community engagement initiatives to enhance merchant satisfaction and retention.
- Streamlined operational workflows, improving efficiency across restaurant processes.
- Mentored team members and their skill development and professional growth.
- Mentored team members, fostering skill development and professional growth.
- Collaborated closely with a team of associates to ensure the accuracy and quality of incoming merchant email requests
- Helped improve workflow consistency through effective communication and teamwork
Customer Advocate T-Mobile
13 Years 8 Months- Managed high volume of inbound customer service calls, resolving inquiries and enhancing customer satisfaction.
- Assisted customers with billing inquiries, account management, and payment-related questions.
- Guided customers through equipment purchases and service options.
- Resolved customer concerns with professionalism and empathy.
- Successfully de-escalated challenging customer interactions to improve customer satisfaction and retention. ● Identified customer needs and recommended appropriate products and services.
Education
BBA - Human Resources Management
Skills
Email management
Operational Workflow Optimization
Risk Management Strategies
Operational efficiency
Conflict De-escalation
Customer Retention
Security Issue Resolution
Timeline
Community Operations Lead
Postmates by Uber
03.2017 - 07.2026Read More
Customer Advocate T-Mobile
T-Mobile
05.2003 - 01.2017Read More
Middle Tennessee State University
BBA from Human Resources Management
Read More